Customer Service Branch Manager

Lela Springfield

Indianapolis, IN *****

317-***-**** ******@*****.*** WWW: Online Digital Resume

Professional Summary

Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. Logical Branch Manager skilled in problem-solving and creative decision-making. Frequently acknowledged for quality leadership abilities.

Banking professional highly successful at account and branch management. Extensive knowledge of banking products and services as well as business development and marketing. Personable leader with impressive customer service skills.

Poised and professional Branch Manager skilled at informing clients about banking products and services while recommending best options to meet needs.

Self-motivated with knowledge in sales and branch management, loan management and general bank operations. Excellent interpersonal skills.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Experienced Branch Manager with over 27 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Branch Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Employee Performance Evaluations

Wire Transfer

Banking Products and Services

Sales Support

Customer Service

Client Rapport-Building

Teller Procedures

Performance Review

Strategic Risk Management

Balancing ATM Machines

Loan Documentation

Branch Operations Management

Work History

12/1994 to Current

Branch Manager

Indiana Members Credit Union – Indianapolis, IN

Maintained friendly and professional customer interactions.

Assessed employee performance and developed improvement plans.

Met deadlines by proactively managing individual and team tasks and streamlining processes.

Engaged employees in business processes with positive motivational techniques.

Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.

Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Protected company assets with strategic risk management approaches.

Recommended loan approvals and denials based on customer loan application reviews.

Developed and delivered polished sales presentations in order to highlight product and service quality.

Submitted loan applications to loan underwriter for verification and recommendation.

Reviewed and edited loan agreements to promote efficiency and accuracy.

Evaluated applications against outline specifications to approve, reject or recommend adjustments files.

Education

Bachelor of Arts: Business Administration And Management

University of Phoenix - Indianapolis, IN

06/1985

High School Diploma

Bishop Silas Chatard - Indianapolis, IN

Certifications

Life and Disability Insurance, Indiana Members Credit Union - 18 years

Medallion Signature

NMLS

Notary

Additional Information

I am Minister of Music for Grace Missionary Baptist Church for the past years 37 years and still operating in that capacity.

I am presently the President and Director of The Union District Baptist Association Inc. Choir.

I have been on the Political Task Involvement Committee for the Indiana Credit Union League for 10 years

I am loyal and dedicated to my Employer and eager to learn.

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