W

Dwayne

Wright

484-***-****

wrightdwayne***@gm

ail.com

Phoenixville, PA 19460

SUMMARY

Hardworking bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Self-motivated and dependable bartender offering 25 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. SKILLS

Special dietary requirements

Dining customer service

Relationship management

EXPERIENCE

Bartender/Server

Philadelphia, PA

Party Host Helper/ Sep 2021 to Current

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Operated POS terminals to input orders, split bills and calculate totals. Bartender

King of Prussia, PA

Bonefish Grill Restaurants/ Mar 2015 to Mar 2020

Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.

Monitored daily checklists and side worksheets to keep other bar staff members on task.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Server/Certified Trainer

King of Prussia, PA

The Cheesecake Factory/ Jan 2001 to Aug 2017

Trained new employees on service standards and menu items to improve onboarding processes.

Resolved guest issues related to food quality, service times and incorrect orders. Multitasked effectively to deliver menu items to guests. EDUCATION AND TRAINING

High School Diploma

Pottstown Senior High School Jun 1987

Pottstown, PA

Some College (No Degree): Health Administration

Delaware County Community College

Media, PA

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