Bartender Customer Service
Resume:
W
Dwayne
Wright
wrightdwayne***@gm
ail.com
Phoenixville, PA 19460
SUMMARY
Hardworking bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Self-motivated and dependable bartender offering 25 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. SKILLS
Special dietary requirements
Dining customer service
Relationship management
EXPERIENCE
Bartender/Server
Philadelphia, PA
Party Host Helper/ Sep 2021 to Current
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals. Bartender
King of Prussia, PA
Bonefish Grill Restaurants/ Mar 2015 to Mar 2020
Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Server/Certified Trainer
King of Prussia, PA
The Cheesecake Factory/ Jan 2001 to Aug 2017
Trained new employees on service standards and menu items to improve onboarding processes.
Resolved guest issues related to food quality, service times and incorrect orders. Multitasked effectively to deliver menu items to guests. EDUCATION AND TRAINING
High School Diploma
Pottstown Senior High School Jun 1987
Pottstown, PA
Some College (No Degree): Health Administration
Delaware County Community College
Media, PA
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