Loan Processor Customer Service
Resume:
Lisa Banks
Owner - Neat Freaks, LLC
Montgomery, AL 36108
************@*****.***
Manager and business owner with more than 13 years of proven success growing a business, reducing expenses, increasing profits, and providing strategic assistance to other areas within the company to develop a cohesively managed business.
Work Experience
Owner
Neat Freaks, LLC - Los Angeles, CA
2013 to Present
Founded luxury concierge home and office cleaning service in 2013; with 2 clients and self-employed, clientele increased 80 percent within one year, resulting in providing job opportunities to ten employees.
• Provide specialized residential and commercial clients with concierge services including; interior and exterior cleaning service, mobile car detailing, and dry cleaning drop off and pick up, special events arrangements and planning.
• Negotiate contracts, prepared detail bids for clients review.
• Resolve customer complaints regarding worker performance and services rendered.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of services.
• Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
• Resolve customer complaints regarding worker performance and services rendered.
• Collaborate with personnel to plan and develop programs of events, schedules of activities, and menus. Showroom Sales Manager
Terra Viva Group - Los Angeles, CA
2007 to 2013
• Developed comprehensive presentations to meet organizational needs.
• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Directed and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitored sales activities to ensure that customers received satisfactory service and quality goods.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Planned budgets and authorize payments and merchandise returns.
• Planned and coordinated advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
• Oversaw payroll, annual budget, acquisitions, and accounts/payable.
• Generated new accounts and built annual revenues. Senior Account Manager
No Red Tape Mortgage - Sherman Oaks, CA
2005 to 2007
• Reviewed new loan documents for accuracy: Escrow Instructions, Title Report, Purchase Agreement, Income Verification and Calculation of income.
• Recorded financial transactions and other account information to update and maintain accounting records.
• Verified loan balances and entries, calculations, and postings recorded by other workers.
• Handled client inquiries via telephone and e-mail. Loan Processor
Green Point Mortgage - Woodland Hills, CA
2003 to 2005
• Verified and examined information and accuracy of loan application and closing documents.
• Recorded applications for loan and credit, loan information, and disbursement of funds using computer.
• Contacted customer by mail, telephone, and in person concerning acceptance and rejection of application.
• Checked value of customer collateral to be held as loan security.
• Accepted payment on accounts.
• Filed and maintained loan records.
• Established credit limits and grants extension of credit on overdue accounts.
• Calculated, reviewed, and corrected errors on interest, principal, payment, and closing costs, using computer and calculator.
• Submitted loan application with recommendation for underwriting approval. Education
Associate in Science (AS)
Skills
• Proposal Writing
• Presentation Skills
• Event Planning
• Program Development
• Sales Management
• Contract Negotiation
• Residential Cleaning
• Pricing
• Management
• Financial Report Writing
• Negotiation
• Business Development
• Payroll
• Account Management
• Detailing
• Business Management
• Research
• Merchandising
• Office Management
• Sales
• Operations Management
• Product Development
• Accounting
• Recruiting
Additional Information
Skills
• Trade Shows/Event Planning • Team Leadership • Team Building
• Supervision and Training • Creating Bid Proposals • Vendor and Client Relations
• Market Expansion • Inventory Control • International Business
• Debt Reduction/Collections • Loan Processing • Contract Negotiations
• Sales Forecasting • Business Development • Workflow Management
• Office Equipment • Customer Retention • Mortgage Loans
• Managing E-mail • Group Event Planning • Type - 55 WPM
• Billing • MS Excel • MS Word
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