Office Assistant Customer Service
Resume:
SHAYVON JOHNSON
Shreveport, LA *****
****************@*****.***
Work Experience
Blackjack Dealer
Harrah's Horseshoe Casino - Bossier City, LA
June 2022 to Present
• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Provides fast, flawless, personalized service to players.
• Consistently builds and maintains rapport with guests.
• Maintains knowledge of all aspects of the games dealt.
• Ensures appropriate game pace for all players.
• Ensures payouts are made quickly and accurately.
• Fills and credits tables by verification of cheques.
• Opens and closes tables according to established guidelines and procedures.
• Maintains strict confidentiality in all company matters. Office Assistant
Outreach Street Solutions - Shreveport, LA
August 2021 to June 2022
• Responsible for updating, retrieving, and maintaining information contained in the firm’s computers
• Prepare communications such as memos, emails, proposals, and reports
• Schedule and organize activities such as meetings, travel, and cross-department activities
• Respond to regularly occurring requests for information from internal and external customers
• Answer phones for all locations and answer all routine and non-routine questions.
• Organize and schedule appointments.
• Knowledge of office management systems and procedures
• Proficiency in MS Office and MS Excel
• Excellent time management skills and the ability to prioritize work Financial Relationship Associate
Regions Financial - Shreveport, LA
May 2017 to August 2021
• Open deposit accounts
• Processes account maintenance requests.
• Possesses excellent knowledge of bank products and services.
• Cross-sells bank products and services and makes referrals to other bank departments as opportunities arise.
• Places outbound customer service or customer satisfaction calls, as required by client.
• Completes call guides; gathers and verifies required information.
• Attends telephone skills and program information training sessions; adheres to established levels of service.
Bank Teller
Capital One Bank - Shreveport, LA
March 2012 to May 2017
• Responsible for prompt and efficient customer transactions.
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement and enters deposits into computer system.
• Cash checks and processes withdrawals; pays out money after verification of signatures and customers balances.
• Promotes and explains other banking products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards.
• Counts, checks and packages coins and currency.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated sheet and reports any discrepancies to the Head Teller as necessary.
• Responsible for checking and processing night depository bags and recording proper information into the database.
Education
Associate in Science (AS) in Accounting
Southern University at Shreveport - Shreveport, LA June 2012 to May 2014
Certification in Accounting/Bookkeeping
American Commercial College - Shreveport, LA
February 2009 to June 2010
Skills
• General Ledger Accounting
• Journal Entries
• Accounts Payable
• Accounting
• Tax Experience
• Bank Reconciliation
• General Ledger Reconciliation
• Account Reconciliation
• Microsoft Word
• Auditing
• QuickBooks
• Financial Analysis
• Math
• GAAP
• Bookkeeping
• Balance Sheet Reconciliation
• Sage
• Retail sales
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