Service Representative Customer

Zoila J Brown

*** * ******** **** ***, San Tan Valley, AZ 85140

Cell# 571-***-****

adtll5@r.postjobfree.com

SUMMARY

* A professional having strong customer service and call center experience.

* An individual having good knowledge of compliance.

* An individual having good data entry experience.

* An individual having strong communication skills.

SKILLS

* Proficient with Word processing, Word pad, Microsoft works, Microsoft word, Word perfect, Excel and Lotus, Accounting & Financial Software Quick Books Premier and multi users. Windows XP operating system, Internet communications.

* Typing speed of 45 WPM

* 10-key with 10,000ksph /Bi-lingual (Spanish)

PROFESSIONAL EXPERIENCE

Atlas Healthcare Partners, LLC: Banner Ironwood Surgery Center/Banner Queen Creek-South Valley: Medical Records Representative 03/14/2022-Current

POSITION SUMMARY This position assists in the maintenance and preservation of confidential health records in accordance with specified regulatory agency requirements and is accountable for performing clerical and administrative functions to support clinic front office and billing services. ESSENTIAL FUNCTIONS • Cross trained in HST interacted into new computer system. Receives and sorts of clinical reports and related information and accurately documents and/or files material in appropriate health records following established guidelines and procedures. This includes maintaining the facility’s health records, as well as assisting staff retrieve files in a timely fashion. • Enters, tracks and maintains data in software application systems in a timely and accurate manner. Maintains department records, determines accuracy of medical record numbers and reconciles the database information in routine cases. Refers complex issues to leadership for resolution. • Assembles patient medical records using pre-established software procedures and/or chart order. Processes and routes medical records to appropriate areas. May analyze records as needed or directed. • Performs a variety of tasks and functions associated with the department’s daily operations, including but not limited to, greeting patients, medical staff and the public, answering incoming telephone calls and providing general information to customers. Refers complex inquiries to the appropriate department or staff. Provides ongoing clerical and administrative support. • Processes and completes routine requests for information for admission, discharge, or continuing patient care purposes. Processes record requests for internal/external audits and reviews; monitors record activity for follow-up and communicates as appropriate with requestors. Directs all release of information inquiries appropriately. • Processes and completes routine requests, including dates and copies of face sheets. Forwards all release of information inquiries of sensitive and confidential nature to the appropriate party

Inova Health Plex and Inova Loudoun Hospital (Radiology)

Patient Access Associate /Registration and Scheduling # 4 / 09/2015-11/26/2021

OP Radiology Front Line: CT Scan, MRI, Ultrasound, X-Ray, Women`s Imaging/Breast Center, Outpatient ATC Lo Antenatal Testing

ED, ER/Lab Services, Outpatient TBI/Birthing Inn (Labor Delivery)

* Register and check in patients for Radiology exams and/or Laboratory services in an Outpatient setting. Periodically, register for the surgery, infusion, and Emergency visits. Accurately review orders from primary care providers and specialists for specific exams. Ensure all necessary information is provided on orders to relay to the techs and clinicians.

* Cross trained in Epic, Epic/registration, and ER registration. Interacted with new and returning clients. Obtain vital information, into new computer system, maintain hospital account information and collection of services charges or copayments, and support ongoing staff education and development.

* Applies financial screening guidelines to insure collectible accounts and functions as a resource to staff. Teamwork: Communicates effectively and works cooperatively with others.

* Has respect for and understanding of other registration disciplines.

* Quality/best practice: utilizes standards, guidelines, and written procedures for performing registration functions. Registration, billing, collection, and good customer service.

Laser Ship, Inc., Chantilly, VA Customer Service Representative 09/2014-08/2015

* Answers inquiries from Central Customer Service and customer regarding the status of packages, Responsible for resolving packages with problems whether it is a change of address, missing apartment number, etc.

* Relays delivery instructions to drivers to ensure that packages are delivered in a timely manner and to the customers satisfaction, uses all resources available to assist drivers when they are having difficulty locating an address when lost or attempting to find a difficult location, investigates packages that have been miss-delivered or stolen and figure out the best solution to the problem.

* Helps drivers troubleshoot with their scanners if they report problems. If unable to resolve, report to mobile IT to remotely troubleshoot with the driver, Networks with drivers to create a positive and efficient work environment. Take care of surprise backorders, Replacements. Call inactive existing customers to win them back.

United Airlines, United Express & Continental Airlines. 09/2010 – 07/2013

Customer Service Representative/ Lobby CSR Assist.

* Assisted customers in the lobby as a Position A, B and D CSR.

* Described Our Customer Commitment (OCC).

* Checked-in a Single Customer, selected a customer from a name List, and completed the Opportunities screen.

* Assisted Customers Carrying Firearms, checked-in multiple customers and commitment

* Notified customer of known delay or cancellations.

* Responded quickly, appropriately and courteously to customer questions and complaints.

* Welcomed the customer-Help customers get travel-ready

* Readily, capably and respectfully accommodated travelers with special needs

* Met customer’s essential needs during long on-aircraft or in-airport delays, and cancellations.

PCF-Publishers Circulation Fulfillment, Inc. 02/2008 - 2010

Regional Administrative Support / Human Resource Assistant.

* Managed distribution center compliance for the region, to include daily reporting.

* Tracked new hire paperwork and equipment inventories. Was involved in enrollment of health insurance to all the employees in PCF from Aetna and Kaiser.

* Provided all the documents to all the employees including driver’s license and all the documents required for providing health insurance to them.

* Communicated in a professional and positive manner when working customers and vendors.

* Responsible for the telecommunication collection efforts to past due account.

Link-Sat Communication 01/2006 - 2008

Account Officer & Collections Officer.

* Responsible for the telecommunication collection efforts to past due account.

* Processed incoming orders, invoices, and inquiries.

* Prepared proposals and sales quotes.

* Identified prospective customer's needs and sought solutions to satisfy their requirements.

* Understood competition and took part in competitive analysis. Assisted in the preparation and reconciliation of Accounting Statements. Supported account manager outside the normal area.

* Reviewed Link-Sat contracts and addendum items for accuracy prior to customer’s acceptance.

* Efficiently took responsibility and accountability in handling bandwidth.

* Related invoices and purchase orders, as required. Documented activities and collection results.

* Maintained contract spreadsheet for all clients.

Data National 03/1999 - 2006

Collection Officer, Account officer.

* Accurately and completely fill out paperwork of problem/concerns collection and customer service.

* Fully responsible for the telecommunication collection efforts to past due accounts.

* Resolved customer complaints and discrepancies.

* Was fully responsible for the telecommunication collection efforts to past due account.

* Utilized tact and diplomacy in all contacts with customers-making payment arrangements and adapted to various individual situation. Ensured a professional approach in the handling of contracts and bankruptcies. Maintained an excellent corporate image in all areas.

EDUCATION

* Federico Villarreal College, Lima, Peru: Accounting Major

* College preparatory curriculum with specialized secretarial training.

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