Assistant Manager Customer Service
Resume:
Emanuel Hudson
Houston, TX *****
***************@*****.***
I would like to obtain a position that allow me to have increasing responsibilities where I can utilize my educational skills and enhance my work ability. This will also promote continuous growth and work experience.
Authorized to work in the US for any employer
Work Experience
Merchandiser
Costco Wholesale - Pearland, TX
November 2018 to Present
Our responsibilities as produce stockers are to organize the merchandise in the department by removing expired products from the displays and making sure that that the items for shop is at its highest quality. Also our responsibilities are to maintain a clean, organize, and safe area for all members of the store to shop.
Installation Technician
Dish Network - Houston, TX
December 2017 to Present
Install cable for customers to give them a better experience and sell items as far as smart home products that includes speakers, remote skins, and also offer tv mounts for customers within the job. I troubleshoot as much as coax cables to cable equipment. I make sure that the customer is completely satisfied with their service and ensure that they get better inlet on how to operate every detail throughout their experience. I deliver and set up products and equipment to customers. I document all the steps taken after completing every work order.
Assistant Store Manager
Family Dollar - Houston, TX
August 2013 to January 2017
Assistant manager completed admistrative and supervisory duties. Our primary responsibilities included setting employee schedules, delegating work, hiring and training new-workers, and ensuring customer satisfaction. Greet customers as they enter into the store. I explain the difference in our brand of products verse the actual brand. Assisted in inventory counts and markdowns. I authorized any voids and completed returns for customers that they may have. I answered phone calls to assist customers with their needs. Checked in all vendor deliveries. Education
currently in Information Technology Support
Coursera
June 2022 to Present
Some College in Information Technology
Texas College - Tyler, TX
August 2015 to May 2017
High school diploma or GED
Skills
• Microsoft Office, Microsoft Excel (7 years)
• Great organization skills (9 years)
• Great written and verbal communication skills (10+ years)
• Great customer service skills (4 years)
• works well in fast paced environments (4 years)
• Perfect knowledge of product, market, and sales strategy. (4 years)
• Ability to take the initiative to independently set personal goals to achieving and exceeding company's sales target. (4 years)
• Type 45 wpm (7 years)
• Plan-o-gram (4 years)
• Coax
• Merchandising
• Assistant Manager Experience
• Inventory Control
• Retail Management
• Computer Operation
• IT Support
• Software troubleshooting (4 years)
Additional Information
I am currently working on an IT support specialist certificate through Coursera.
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