Marla L. Johnson

Patient Care Technician

813-***-**** adtlkb@r.postjobfree.com Brandon, Florida 33511

EXPERIENCE

PATIENT CARE TECHNICIAN, Tampa, Florida

Tampa General Hospital, July 2022-Present

• Gathered information from nurses and physicians about patient condition and treatment plans.

• Checked vital signs and recorded intake information to monitor patient stability.

• Collected blood samples and body fluids to prepare for diagnostic testing.

• Assisted nurses and physicians in operation of medical equipment and provision of patient care. Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds and blood in urine.

•

• Utilized wheelchairs and moveable beds to transport patients to treatment units and operating rooms. Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables and stretchers.

•

• Communicated with patients to ascertain feelings and needed for assistance and social and emotional support. PATIENT FINANCIAL REPRESENTATIVE, Tampa, Fl

Adventist Health, July 2019-January 2021

• Advised customers of necessary actions and strategies for debt repayment.

• Located and notified customers of delinquent accounts by mail, telephone and personal visits to solicit payment. Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.

•

• Received payments and post amounts paid to customer accounts. Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sales, service, or credit contracts.

•

• Arranged for debt repayment and established repayment schedules, based on customers' financial situations. Sorted and filed correspondence and performed miscellaneous clerical duties, such as answering correspondence and writing reports.

•

PHARMACY BENEFITS MANAGER, Tampa, Fl

Anthem, April 2017-July 2019

• Analyzed and collected customer information to prepare product or service reports. Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

•

Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

•

• Conferred with customers by telephone or in-person to provide product or service information.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Made appropriate account corrections to resolve customer problems. Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.

•

• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. PHARMACY TECHNICIAN, Tampa, Fl

Wipro, September 2016-February 2018

Processed pharmacy claims through a decision tree process to . Where confirmed appropriate diagnosis and physician office notes to approve or deny pharmacy claims

•

• Contacted doctor offices to interecept all required office notes to approve claims .

• Read from scripts to promote uniformity and consistency in communications.

• Referred unresolved customer grievances to designated departments for further investigation.

• Analyzed and collected customer information to prepare product or service reports.

• Navigated multiple computer systems and applications and utilized search tools to find information.

• Recommended improvements in products, services or billing methods to prevent future problems. Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.

•

• Made appropriate account corrections to resolve customer problems. WHOLESALE SALES REPRESENTATIVE, Tampa, Fl

Isis Giftshop, September 2011-September 2017

• Identified prospective customers by examining business directories and following leads from existing clients.

• Recommended products to customers, based on customers' needs and interests. Performed administrative duties, such as preparing sales budgets and reports, keeping sales records and filing expense account reports.

•

• Answered customers' questions about products, prices, availability, product uses and credit terms.

• Consulted with clients after sales and contract signings to resolve problems and to provide ongoing support.

• Checked stock levels and reorderred merchandise as necessary.

• Arranged and directed delivery and installation of products and equipment.

• Bought products from manufacturers and brokerage firms and distributed them to wholesale and retail clients. EDUCATION

HIGH SCHOOL DIPLOMA, Brandon, FL

Alparicio leavy, March 2011

Relevant Coursework

General Education Diploma

MEDICAL ASSISTANT, Tampa, FLORIDA

Concorde Career, September 2008

SKILLS

Equipment Disinfection And Sterilization Patient Transport Patient Lifting Mobility Devices Foley Catheter Insertion And Removal Post-Mortem Care Bathing And Dressing Taking Vital Signs

Contact this candidate