John M Smith
**** * ****** **. • Gilbert, AZ ****8
408-***-**** • ***********@*****.***
SUMMARY
Extensive experience and Achievements in Semiconductor Capital Equipment Industry and UAV Platform design and development. Experienced Hands-On Operations/Program/Project Manager with Product Development skills. Thrives on simultaneously managing multiple projects with competing deadlines. Expert at product/process improvement, enhancements, development and optimization by reducing outlays. Track record includes managing cross-functional employees (e.g., CAD Designers, Process Engineers, Field Service Engineers, Logistics Personnel, etc.) effectively. Achievements resulted in over $2M/mo in additional revenue by improving Etch manufacturing equipment availability from a 30~40% uptime to >95% uptime. Significant Achievements in refurbishing existing production equipment to extend its life and enhancing capabilities. In-depth knowledge of semiconductor capital equipment, equipment manufacturing, equipment engineering, process improvement and UAV platform design, development and manufacturing.
SKILLS
Program Management • Operations Mgmt. • Project Mgmt.• Cross-Functional Team Leader • Field Service Engineer Management • Team Building • Initiative / Proactive • High Customer Satisfaction • High Stress Tolerance • Troubleshooting / Diagnostics • Technical and Product Support • Manufacturing Operations • Sustaining • Repair • Installation • Decommissioning • 150 - 450mm Semiconductor / FPD Processing Equipment • Product Design / Development • UAV Airframe Design & Optimization • Semiconductors, • Wafer Fab Technology • Manufacturing • Equipment Engineering • Process Improvement.
WORK EXPERIENCE
Intel Corporation
Mfg. Ops Mgr. / 10nm August 2019 – Present
Facilitate Dry Etch Equipment Demos, Installs, Conversions and tool transfers.
Procured parts, Scheduled and orchestrated various activities and groups to achieve timely starts and milestones delivery
Managed Dry Etch Manufacturing Technicians on a shift on all day to day aspects of supporting Intel manufacturing production operations.
Program Manager Jan 2018 – June 2019
LAM Research
Managed all LAM day to day activities at customer HVM Fab facility, directing technical, administrative and support activities and attended daily customer meetings
Handle difficult employee situations (e, g., customer complaints about an individual) and resolved all to the satisfaction of both customers and management
Promoted to Program Manager from Site Manager after 8 months
Work in Micron Global Account Team
Direct Installation Teams, warranty, contract and process support coverage, escalations, repair, preventive maintenance, engineering changes and upgrade activity maintaining adequate records and support systems.
Maintain constant customer contact coordinating work with multiple cross functional groups and teams within LAM and with customers relevant functions.
Achieve predetermined objectives, using processes, operational policies and schedules while exercising judgment within the latitude of established company policies.
Select methods, techniques, staffing, resource allocations, performance requirements, and budgets, to meet technical and administrative support goals related to installation, repair, preventative maintenance and engineering change upgrades.
Select, evaluate and develop personnel to ensure an efficient operation and achievement of teams’ goals and functions.
Technical Operations/Product Manager - Principal Jan 2008 – Jan 2018
RP Flight Systems
Created Avenger 1 a long range persistent surveillance and target identifying fixed wing UAV
Determined goals for product (e.g. length of time in air) that drove design of products
Built prototypes. tested them
Sent test samples out for unbiased analysis
Began production and initiated manufacturing
Audited products to uncover shortfalls and correct them in design and supply chain.
Created Vigilant C1 All Composite Fixed Wing UAV that flew for 8 hrs./425km on a single battery
Created Vigilant E EPO Foam Fixed Wing UAV which flew over 7 hrs./300km on a single battery
Deeply involved in commercial development and manufacturing of the Avenger-1 UAV
Designed, Created, Developed and Manufactured 7 NEW Fixed • Wing UAV platforms
Work with Manufacturing, design and test groups for the development, manufacture
Design, procurement, Supply chain management, shipping and sales of UAV aircraft
Conducted successful Greyhawk UAV flight tests in Zhengzhou, China
Sr. Project Manager Jun 2014 – May 2015
Applied Materials / Contractor
Handled from 10 - 30 projects simultaneously
Developed and maintained tracking matrix tool that was adopted in the PM group for project and process tracking.
Repeatedly delivered projects on time and within budget
Prepared project plan, coordinate activities, documentation and ensured project deliverables from planning to implementation
Drove project deliverables and task details through the use reports, tracking charts and, checklists
Aligned activities of internal resources and assign to the business unit to achieve on-time objectives for the project
Participated on intra business unit meetings providing weekly presentation to top Pilot Manufacturing stakeholders
Led teams in “First of kind” build out and Final Test of 2 new Etch products.
Researched causes to project obstacles and assist in implementing solutions for resolution and process improvements
General Manager - Principal May 1996 – Jan 2008
Silicon Services Consortium Inc.
Started business from scratch. Grew, developed, directed and oversaw every aspect of SSC rise
Sold over 175 systems and refurbished more than 150 C-1 and C-2 systems.
SSC manufactured and sold parts for C-1 and C-2 systems
EVOS - Re-designed the Novellus C-1, updating internal systems and using the latest state of the art hardware, including robotic wafer handling system, a new gas delivery system with surface mount technology parts, and latest technology vacuum components resulting in over 40% reduction in system refurbishment costs while adding over 33% improvement in wafer throughput
RFP - Reduced Footprint for Novellus C-2 equipment by 30%, resulting in substantial cost savings based on utilizing additional units in any given location and saving fab floor space
Oversaw development of the Manufacturing Information Tracking System (MITS) designed to document financial accounting, inventory, sales order entry, procurement, auto reordering, job tracking, documentation system, manufacturing procedures, BOM tracking, and quotations
Developed and implemented a portal allowing customers to monitor project progress
Real Time via a camera in the Fabrication area and to track progress, including viewing the status of issues, parts shortages, and other issues online through the portal
Sold company assets and closed business in 2008y
Applied Komatsu Technology / Santa Clara, CA 1994-1997
Customer Service Supervisor / Field Engineering Manager
Tasked with providing direction and leadership for site managers, preparing business forecasts, determining staff requirements, and monitoring the budget.
Created and implemented field operations customer engineering policies, labor rates, and service contract agreements, including pricing structures.
Developed Field Service Contracts, Multiple Product Schedules and Structures including pricing, labor rates and Rider Parts contracts
Quickly promoted from Product Support Engineer to Customer /Field Service Supervisor for entire US region
EDUCATION
LANWAN Professional
IT / Cisco Certified Design Associate
US Navy Advanced Electronics Program
Advanced Electronics program, Submarines Weapons Systems, Strategic, Attack.
North Harris County College, Houston, TX
Business Management
PATENT APPLICATION FILINGS
Flat-panel display processing tool with storage bays and multi-axis robot arms. US 200********
Gas manifold directly attached to substrate processing chamber. US 200********
Magnetic media processing tool with storage bays and multi-axis robot arms. US 200********
Multi-axis robot arms in substrate vacuum processing tool. US 200********
Multi-substrate size vacuum processing tool. US 200********
Self-contained process modules for magnetic media processing tool. US 200********
Self-contained process modules for vacuum processing tool. US 200********
Semiconductor substrate processing apparatus with horizontally clustered vertical stacks. US 200********
Semiconductor substrate processing apparatus with horizontally clustered vertical stacks. US 200********
Stacked process chambers for flat-panel display processing tool. US 200********
Stacked process chambers for magnetic media processing tool. US 200********
Stacked process chambers for substrate vacuum processing tool. US 200********