Customer Service Event Planner
Resume:
Ali Kuchman
Detail-oriented project director with 12 years experience managing
complex projects/events from start to finish. Expert at acting quickly, delegating tasks, and completing projects under budget and before deadline. Known for exceeding client expectations while inspiring teams. ***.*******@*****.***
LinkedIn.com/alikuchman
Middletown, MD 21769
EXPERIENCE
Stress Free Solutions — Director of Move Management JANUARY 2021 - AUGUST 2022; Frederick, MD area
● Acts as the primary liaison and coordinator between external clients and internal sta for 25-30 unique moving projects per month, while prioritizing safety and fulfillment of all customer requirements
● Builds internal teams, manages all interactions with external clients, o ers solutions, and resolves conflicts
● Develops proposals and estimates for sales and job strategy, and presents reports for project status and billing
● Fosters client relationships through a deep understanding of client needs, exceptional customer service, attention to detail, and positive communication in high-stress situations
● Maintains sta planning and scheduling, tracks progress, and provides frequent updates to management and clients
● Lead new hire training and mentored 30 new employees, and serves an active role in the new employee interviewing and hiring process; also developed a comprehensive training manual for new hires to ensure thorough understanding of company SOPs
● Partnered with a web developer to migrate customer database to a new CRM system for improved data management and organization
● Connected with attorneys to script and refurbish company contracts
● Promoted company mission by scripting, coordinating, and starring in a
“Day with the Stress Free Solutions Team” commercial Ceresville Mansion — Event Sales Manager
OCTOBER 2018 - DECEMBER 2020; Frederick, MD area
● Negotiated new sales contracts, met with prospective new clients, re-solicited prior clients, and partnered with management to implement new package o erings to increase sales
● Conducted site tours, followed-up post-visit, created proposals, and managed contracts e ciently
● Gained expertise in sales and event software programs including Calendly and Tripleseat to ensure seamless event management and tracking
● Crafted marketing and advertising content including flyers, pamphlets, and social media posts; also copy wrote and designed a featured style shoot for a local magazine
● Partnered with Director of Sales and Executive Chef to enhance wedding and social packages by updating pricing, modernizing menus, and KEY COMPETENCIES
Project management
Event planning and management
Documentation and tracking
Data analysis
Problem-solving and conflict
management
Reporting and presenting
Sales and marketing strategy
SKILLS
Database management
Project management software
Basic accounting and time
tracking (Quickbooks, TSheets,
general invoice management)
CRM systems (Insightly,
Tripleseat, J-Walk)
Scheduling software (Calendly)
E-contract software (DocuSign)
Construction and floor planning
software (MagicPlan, Meeting
Matrix)
Microsoft O ce suite
Google suite
Social and print media content
generation
SOFT SKILLS
highlighting relevant customer o erings for increased ROI MARTIN’S CATERERS, Event Planner/Specialist
DECEMBER 2010 - AUGUST 2018; Frederick, MD area
● Promoted into a role with increased responsibility in event execution and client relationship management
● Facilitated events for up to 1,400 people, including weddings, bar/bat mitzvahs, reunions, banquets, professional meetings, etc.
● Executed 100% of event coordination from start to finish, including pre-contract proposal, preparation, implementation, billing and invoicing, and post-event follow-up
● Orchestrated all event details including timeline, procedures, catering, special requests, vendors, seating arrangements, floor plans, decorations, etc., to ensure 100% client satisfaction
● Followed social media management best practices to promote events and highlight brand identity
Time management
Organization
Planning
Leadership
Resourcefulness
Conflict resolution
EDUCATION
Salisbury University — Bachelor
of Arts, Communication, General
2005-2007
The Community College of
Baltimore County — Associate’s
Degree, General Studies
2001-2005
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