Denise Emerson

PROFESSIONAL EXPERIENCE

Instacart 6/2021– Current

Full Service Shopper

Works as an Independent Contractor to shop for customers and deliver orders to their desired location.

Greet customers

Notify customer of unavailable items and help them choose an alternative

Keep customers up to date with delays, changes and arrival times in the delivery process

Thomas Jefferson University Hospital 9/2019 – 6/2020

Radiology Secretary 3/2020 – 6/2020

In service of Director of Abdominal Imaging & 25 Radiology doctors

Scheduled meetings for patients and doctors

Organized, recorded, and transcribed medical documents and patient records

Credentialed doctors and other Radiology personnel as needed

Typed memos, letters, and manuscript reviews and correspondences daily

Distributed mail to Abdominal Radiology department

Triaged calls for record requests

Kept track of receipts and completed expense reports for Hospital/University medical staff

Covered phones for the Chair’s Office

Assisted Fellowship Coordinator with Radiology candidates throughout the interview process

Administrative & Credentialing Assistant 9/2019-3/2020

Greeted and assisted professional medical staff with needs and concerns

Assisted the Credentialing Analysts and Specialist in completing the initial onboarding credentialing, reappointment and application process including assembling applications, and acceptance and delivery of applications

Ran sanctions for each applicant

Logged payments into the system

Reviewed applications for missing or conflicting information

Entered data from paper application into database

Created, organized, and maintained charts for each medical professional

Sent faxes, emails, and letter correspondences to verify employment and education history

Prepared charts for medical board meetings

Always maintained HIPAA regulations and guidelines

Pyramid Healthcare 4/2018 – 2/2019

Administrative Office Coordinator and Intake Coordinator

Oversaw daily administrative operations and provided reception services to patients and visitors and provided administrative services to Psychiatrist and 14 clinical staff members

Prepared and sorted charts, maintained the medication log, and sent, collected, and distributed mail

Collected co-pays, managed account payments, completed daily payment logs, handled petty-cash, and made bank deposits twice per week.

Scheduled, changed, and canceled appointments including daily appointment reminders

Processed medical records requests and prior authorizations

Maintained office equipment and called for maintenance as needed

Handled incoming and outgoing phone calls and emails

Aided patients in initial admissions process and conducted data entry when updating patient information in EMR

Prepared meeting areas for conferences and events

Kept work area and waiting area clean and clear of hazards

SJA Community Foundation 9/2014 – 4/2018

Administrative Office Assistant

Provided administrative services to the Founder and Co-Founder

Serviced community members and guest

Screened and transferred calls, prepared materials and food orders for meetings, and documented meeting minutes

Made travel arrangements and corresponded with attendees

Developed and maintain Expense Reports and accepted and processed payments

Created and distributed flyers, brochures, invoices, and forms

Assisted in community events

Ordered and Replenished office supplies and performed other clerical duties as assigned

Greeted and directed visitors of the office in a warm, welcoming, and helpful manner.

Answered phones, managed general inquiries for the office, and prepared financial forms and reconciliation reports.

EDUCATION

American InterContinental University – Bachelor’s in Business Administration Management, 2023

American InterContinental University – Associates in Business Administration, 2020

Kaplan – Medical Office Management, 2016

Skills

Proficient in Microsoft Office, Word, PowerPoint, Excel, Concur, CareLogic, ECHO Physician, Electronic Payment Processing, Use of Medical terminology, Data Entry, Great Customer Service, Problem Solving Skills, Echo Physician Credentialing and Cactus systems, System for Award Management, Office of Inspector General, Drug Enforcement Administration, PA Licensing System, American Medical Association, Federation of State Medical Boards, American Osteopathic Information Association, Verisys, and MediCheck.

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