Customer Service Assistant Manager

Nicholas DiDodo

**** * ******** ***. *******@*****.***

Orange, CA 92867 714-***-****

PROFILE

Hospitality professional with exceptional customer service, leadership, and organizational skills.

Qualifications include:

• Ability to resolve customer complaints with empathy, integrity, and empowerment

• Excellent trainer and coach

• Can efficiently communicate with all types of people

• Consistently praised for VIP level service

• Organize and competent manager

• Experienced in hospitality management, retail management, and sales

• Technically proficient with property management and F&B software, Microsoft Office, Windows, MacOS, Linux, Android, and IOS.

EXPERIENCE

Owner, Terpelogic Innovations; Orange, CA — 2012-2020

• Cannabis extraction equipment sales and consulting

• Mastered the art of extracting CBD and THC for medical use

• Developed processes and products

• Marketed services to other extraction companies

Assistant Front Office Manager, Fairmont Newport Beach Hotel; Newport Beach, CA

— 2008-2012

• Rotated management positions within various departments of the rooms division

• Acted as manager on duty

• Performed night audit and daily accounting procedures

• Developed and led new employee training programs

• Consistently awarded “Star of the Month” for providing exceptional customer service

Assistant Manager, Harry & David; Irvine, CA — 2005-2008

• Responsible for opening and closing the store

• Interviewed, hired, and trained new team members

• Handled customer service issues

• Assisted with preparing the weekly schedules

EDUCATION

California State Polytechnic University, Pomona, CA — B.S. Hospitality Management, 2009

Santiago Canyon College, Orange, CA — A.A. Business Administration, A.A. Liberal Arts 2007

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