Customer Service Outreach Specialist

Jazael Fermin E: ************@*****.*** P: 732-***-**** Queens, New York 11369

Key Skills

Microsoft Word,

Excel, PowerPoint

Interests

Literature

Videography

Cooking

Hikes

Education LaGuardia Community College

Associates Degree

City College of New York

Bachelor’s degree

Profile

Analytical, Self-motivated, Problem solver, Sales, Dedicated,

Customer Service, Team Player, Team Building. Energetic.

Experience

April 2021 – November 2021

Outreach Specialist BRC • Vanderbilt, New York

•Responsible for providing direct outreach escort, and referral services for all homeless individuals encountered in the field during their shift.

•Also responsible for recording and maintaining accurate statistical data on all individuals approached and referred as well as case- record management of clients receiving longer term services.

•Recognize the signs and symptoms mental health and substance abuse issues and gain working knowledge of all available services.

September 2020 – May 2021

Community Technician • BRC • Vanderbilt, New York

•Responsible for monitoring residential program for mentally ill homeless men.

•Conduct rounds of the facility to ensure that it is safe and orderly.

•Maintain written documentation.

•Provide emergency first aid/CPR assistance when needed.

September 2018 – April 2020

Operations Assistant • Maspeth Town Hall • Maspeth, New York

•Oversaw all aspects of procurement including inventory management.

•Processed invoices and acting as a liaison for vendors such as UPS, FedEx, Amazon, and others.

•Supported the Financial team by mailing out checks, filing invoices and documents.

•Greeted guests, accepted, and distributed deliveries such as: mail and faxes in a timely fashion.

•Managed telephone calls to the appropriate staff members.

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