Joanna Candelora

Philadelphia, PA (tel.) 610-***-**** adtliq@r.postjobfree.com

Summary

A results oriented individual driven to achieve organizational success, with 5+ years of HIPPA compliant Revenue Cycle Management experience, in multiple roles including: insurance collections, patient collections, and cash posting.

4+ years cash applications experience

16+ years in Customer Service

Proficient in Microsoft Word, Excel, Outlook, PowerPoint, & Salesforce

Deadline drive

Positive Attitude

Strong communication and analytical skills

CPR+ trained

Quality Assurance at over 99% over the past year

HIPPA Compliant

Work Experience

Cash Now Philly August 29, 2022 - November 7, 2022

Senior Real Estate Sales Acquisitions Manager

Reach KPI goals of 65+ calls a day

Process customers and make offers to purchase their homes

Customer Service Centered

Sales Centered

Sales and Negotiation tactics practiced daily

Real Estate underwriting

BioTek Remedys July 13, 2020 - August 23, 2022

Revenue Cycle Management -Cash Applications Lead

Apply and post $15+million in cash per month accurately and timely

Manage team of other cash posters to keep day-to-day tasks running smoothly and ensure deadlines are met

Review specific patient cases

Review and mail patient invoices

Bill secondary insurance

Create and maintain client/patient relationships

Regularly contact insurance companies to receive accurate and up to date account information

Reconciling cash postings

Posting cash lock boxes and credit card transactions

Identifying and correcting account discrepancies

Pentec Health April 1, 2017 - July 2020

Reimbursement Specialist: Cash Applications

Apply and post cash accurately and timely

Review case specifics

Bill secondary insurance and/or patient

Make appropriate payer adjustments

Posting cash lock boxes and credit card transactions

Identifying and correcting account discrepancies

Reimbursement Specialist: Collections September 12, 2016 - April 1, 2017

Follow up on out-of-network paid patient accounts

Perform monthly billing to all patient accounts

Contact patients regularly by both phone and mail

Keep patient pay accounts updated and accurate

Log received payments

Complete insurance verification

Regularly contact insurance companies to receive accurate and current account information

Optum Executive Health Resources August 2012 – September 2016

Administrative Assistant

Create client relationships with hospital facilities

Assist in department changes and innovations

Receive and manage high-volume client calls

Maintain conference call schedules for Nurse Managers of Client Service and Physicians

Maintain team documents in Microsoft Word and Excel, Salesforce, client distribution lists and letter corrections

Complete time sensitive quota for case closure requirements

Assist with coverage for several teams while individuals were on vacation or leave

Receive FedEx, UPS, and USPS mail and process according to departmental policies

Education

The Pennsylvania State University, University Park August 2006 - December 2011

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