Executive Director
Resume:
CONTACT
Address : Buda, TX *****
Phone : 512-***-****
Email :
**********************@*****.***
SKILLS
• Expert Communicator
• Problem Resolution
• Team Building
• Nurse Leadership
• Clinical Quality Improvement
• Unit Administration
• Multidisciplinary team collaboration
• Staff Management
• Relationship building and retention
• Profit improvements
• Hiring and recruitment
PROFESSIONAL SUMMARY
Ambitious, hardworking, career-focused, MSN prepared RN with over 20 years of RN clinical experience-17+in PACU and surgical services. Effective communicator, highly organized, diligent and meticulous professional commended for quickly and accurately learning new procedures. Expert in all aspects of patient care and highly adept in working closely with physicians to achieve optimal patient outcomes. Proven success in operational excellence and optimizing patient care and support in providing exceptional care to every patient every day. Excited and eager for professional challenges and ready to help achieve company goals while inspiring and encouraging team to excel. ACCOMPLISHMENTS
Recruited and hired full staff (both clinical RN and PCT) effectively planning to phase out the use of agency and float pool staff by the end of the fourth quarter.
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• Increasing employee satisfaction, engagement and retention
• Supervised dynamic team of 16 staff members
Collaborating with team in the development of new patient throughput processes
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WORK HISTORY
Clinical Nurse Manager Pre-Op/PACU, 08/2021 to Current St. David's North Austin Surgery Center - Austin, Texas Registered Nurse Weekend Supervisor RN, 09/2004 to 07/2021 St. David's South Austin Medical Center - Austin, TX Established increased opportunities to improve patient care, achieve excellent outcomes and enhance nursing staff performance.
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Directed and performed day-to-day nursing and operations, ensuring exceptional delivery of care while developing well-rounded nursing teams.
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Interacted effectively with department managers to promptly correct problems and improve services.
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Handle 25 calls per day to address patient care feedback, inquiries and concerns
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Increased quality-driven, cost-effective care in high-volume trauma center setting.
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Provided direct patient care, stabilized patients and determined next course of action.
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SHANNON KELLEY MICKELSON MSN,
RN
Registered Nurse, 05/2012 to 01/2016
PACU, Stonegate Surgery Center & Hays Surgery Center/Arise - Austin, TX
Managed care from admission to discharge, enacting process and patient flow improvements
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Increasingly building strong relationships with customers through positive attitude and attentive response.
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Modeled exceptional customer service and mentored associates on direct link between growth and customer loyalty.
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Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to discharge
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EDUCATION
Master of Science : Nursing Administration, 05/2020 The University of Texas At Arlington - Arlington, Texas Bachelor of Science : Nursing, 12/1999
Louisiana State University Health Sciences Center School of Nursing - New Orleans, LA
Bachelor of Science : Pre-Nursing, 12/1996
Louisiana State University And A&M College - Baton Rouge, LA AWARDS
• ICARE Award-St. David's South Austin Medical Center • TOPS Honor full-tuition scholarship to LSU • Chalmette High School Dean's List, Graduated 6th in class of 300 • Louisiana State University Health Sciences Center Alumni Association Recognition of Class Spirit Award & Mary Y. Tunis-Stern Community Activism Award
LICENSURE & CERTIFICATIONS
•Licensure: Current Texas Board Certified Registered Nurse •TNCC, ACLS, PALS, BLS •St. David's Institute for Learning Leadership Academy
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