Office Manager Secretary
Resume:
Mamie K. Conrad “Kitty”
Hot Springs, Arkansas
adtli4@r.postjobfree.com
SKILLS AND ABILITIES
Master of Microsoft Office programs including, but not limited to Word, Excel, PowerPoint and Outlook.
EXPERIENCE
Gentiva Hospice (Formerly Kindred Hospice) 2020 - Present
Office Manager
Duties include:
Support of Executive Director in all day to day activities. Phones, files, reports, human resource duties completed timely and efficient manner. Processing of Medicaid payment for patients in skilled facilities. Responsible for keeping close relationships with Business Office Managers at facilities housing patients under hospice care. Responsible for processing billing and payments to facilities for Respite care. Assisting employees with the onboarding process and supporting them with benefit issues and questions needing answers. Cross trained in all office positions, ability to cover for sickness or vacation of fellow office employees including admissions and medical records. Maintaining employee files, keeping up with renewables such as driver’s license, auto insurance, tb, Hep B, Covid and professional licensing. All other duties as assigned.
Kindred Hospice (Formerly Gentiva) 2014 - 2020
Manager of Volunteer Services
Duties included:
Recruitment and retention of Patient and Administrative Volunteers to serve the Hot Springs, Hot Springs Village,
Benton, Bryant, Malvern and Sheridan area. Also responsible for the assignment/matching of volunteers to patients and
their families, monitoring activity, completing State required reports, and maintaining relationships between nursing
homes; hospitals; the public; and Kindred Hospice.
Caruth-Hale Funeral Home 2008 - 2014
Office Manager
Duties included:
Compilation of contracts, stationary packages, and obituary information for families in need; accounts receivable; filing of
insurance; answering phones; sales of pre-need contracts and all other duties as assigned.
National Park Community College 1998 - 2008
Secretary 1, Secretary II, Accounting Tech, Financial Aid Loan Officer
Duties include:
Duties as assigned by instructors including typing tests, scheduling appointments, taking messages.
Duties as assigned including scheduling, interviewing and processing student applications for the Single
Parent Program while maintaining a high level of confidentiality.
Business office duties including receipt of payment on student accounts, filing of receipts, assisting with
inventory control, all other duties as assigned
Duties as assigned by Director of Financial Aide including processing of Pell Applications; processing of
Loan Applications; meeting with students and directing to Scholarship and Work Force Training
programs
Duties as assigned by Director of Counseling and all Counselors including typing of correspondence;
scheduling appointments for students with counselors; assisting with registration of students, assisting
with student needs while maintaining a strict level of confidentiality.
EDUCATION
Obtained an Associates of Arts from National Park Community College
Obtained a Bachelor of Science in Organizational Management from John Brown University
Mamie K. Conrad “Kitty”
402 Longhorn Loop
Hot Springs, Arkansas
adtli4@r.postjobfree.com
Professional References
Rhonda Tarnowsky
2212 Malvern Ave Ste 3
Hot Springs, AR 71901
Katie Paul
2212 Malvern Ave Ste 3
Hot Springs, AR 71901
Sarah Jones
2212 Malvern Ave Ste 3
Hot Springs, AR 71901
Teddy Frye
Kindred Hospice
1222 Malvern Ave Ste C
Hot Springs, AR 71901
Kimberly Starr
Caruth-Hale Funeral Home
155 Section Line Rd
Hot Springs, AR 71913
Robert Arledge
Caruth-Hale Funeral Home
155 Section Line Rd
Hot Springs, AR 71913
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