Customer Service Representative
Resume:
Jamie Collins
Victorville, CA *****
*********@*****.***
To obtain employment where both myself and the organization benefit from our working relationship.
Work Experience
Caregiver for Family Member
February 2019 to September 2020
Customer Service Representative
Ranstand Staffing - Victorville, CA
February 2021 to Present
Call center customer service scheduling answering inbound assisting customer with information registration appt setting covid-19
Assisted customers with questions
Assisted customers with a warm and professional attitude
Handled emails, inbound calls, and outbound calls
Booked appointments
Assistant Manager
KATSSCRUBS - Hesperia, CA
November 2014 to August 2016
1.Keya Thomas, OWNER
Reason For Leaving
Business needed to cutback owner took over responsibilities to save on overhead costs.
Small but growing business.
May we contact this employer? Yes
Duties Summary
Manage accounts receivable/payable and reconcile accounts
Manage petty cash
Process monthly payroll using QuickBooks
Manage relations with clients, suppliers and contractors Order stock
and office supplies.
Opened and closed store
Counted cash drawers and coordinated change orders for employees
Customer Service Lead
Walmart - Victorville, CA
July 2006 to November 2009
Customer Service Lead
Reason For Leaving
FAMILY ILLNESS
May we contact this employer?
Yes
Duties Summary
Oversaw daily activities and supervised a team of front-end cashiers. Solved all major customer problems/queries that subordinates were not able to solve earlier. Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
Provided customers with on-the-spot solutions and, when necessary, refunds when dissatisfied services. Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers. Solved all major customer problems/queries that subordinates were not able to solve earlier. Trained and supervised customer service professionals to ensure optimum satisfaction of clients. Managed a team of Associates that focused on meeting Customer Service efficiency and quality standards. Assisted and advised customers regarding usage and benefits of organization’s products and/or services. Communicated with customers to receive their valuable feedbacks and suggestions for improvement in services provided.
Education
High School Diploma in Education
VICTOR VALLEY HIGH - Victorville, CA
GED in HUMANITIES
BARSTOW COMMUNITY - Barstow, CA
Skills
Accounts Payable
QuickBooks
-1 year
Payroll
Customer service
-10+ years
Office Management
Quality assurance
English
Computer literacy
Phone etiquette
Typing
Google Docs
Windows
Microsoft Outlook
Microsoft Powerpoint
Referenes available upon request
Contact this candidate