Customer Service Support

CM Christina Matz

Luxemburg, WI ***** 920-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Highly proactive manager with 34 years of experience in team leadership food service industry. Background includes sales, management and customer service in fast-paced settings.

Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duties and training in customer service. Motivated to learn, grow and excel in a new career.

SKILLS Inventory Management

Management Training

Human Resources Oversight

Anticipating Problems

Policies and Procedures

Financial Statement Review

Payroll Management

Fire Safety Regulations

Recruiting and Hiring

Store Merchandising

Time Management

Cash Management

Supply Ordering

Restaurant Operation

Customer Satisfaction

Problem Anticipation and

Resolution

Delegating Assignments and

Tasks

Policy Development and

Enforcement

Shift Scheduling

Money Handling

Multitasking and Organization

Originality and Creativity

Staff Scheduling

Verbal and Written

Communication

Customer Service

Profit and Loss Management

Local and State Laws

Monitoring Food Preparation

Employee Performance

Evaluations

Health Code Compliance

Employee Training

Sales Tracking

Staff Supervision

Staffing and Sales Reporting

Employee Terminations

Work Planning and Prioritization

Leading Staff Meetings

WORK HISTORY GENERAL MANAGER 05/2019 to CURRENT

McDonald's Green Bay, WI

• Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and

pest control.

• Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.

• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

• Count money and make bank deposits.

• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or

requisitioned.

• Establish standards for personnel performance and customer service.

• Investigate and resolve complaints regarding food quality, service, or accommodations.

• Keep records required by government agencies regarding sanitation or food subsidies.

• Maintain food and equipment inventories, and keep inventory records.

• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized

and budgeted.

• Monitor compliance with health and fire regulations regarding food preparation and serving, and building

maintenance in lodging and dining facilities.

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is

prepared and presented in an acceptable manner.

• Order and purchase equipment and supplies.

• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee

performance in dining and lodging facilities.

• Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when

necessary.

• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and

quantity.

• Schedule staff hours and assign duties.

• Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

1ST ASSISTANT MANAGER 03/2011 to 05/2019

Mcdonald's Green Bay, WI

• Acquire, distribute and store supplies.

• Analyze internal processes and recommend and implement procedural or policy changes to improve operations,

such as supply changes or the disposal of records.

• Conduct classes to teach procedures to staff.

• Hire and terminate clerical and administrative personnel.

• Monitor the facility to ensure that it remains safe, secure, and well-maintained.

• Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Set goals and deadlines for the department.

Crew incentives and outings

Create crew schedule and obtain Labor goals

Prepare and Present performance reviews for current employees Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to

customers and accurately explained details and care of merchandise. GENERAL MANAGER 06/1996 to 03/2011

McDonald's Green Bay, WI

Refer to bullet points above for general manager experience. SHIFT MANAGER 09/1988 to 06/1996

Mcdonald's Green Bay, WI

• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

• Count money and make bank deposits.

• Assess stating needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.

• Investigate and resolve complaints regarding food quality, service, or accommodations.

• Maintain food and equipment inventories, and keep inventory records.

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is

prepared and presented in an acceptable manner.

• Order and purchase equipment and supplies.

• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee

performance in dining and lodging facilities.

• Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when

necessary.

•Implemented new processes and systems for improving customer service satistaction.

• Responsibly opening and closing store

• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent

customer service

.Managed employees and store.

• In charge of sales, POP, disipline, ect.

• I rain and verify employees are following correct procedures.

•Handle customer complaints.

Accurately balanced cash drawer after every shift.

. Monitored cash drawers in four checkout stations to ensure adequate cash supply.

Handled cash stock and inventory balances.

•Managed quality communication, customer support and product representation for each client.

Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.

•Maintained positive attitude to make customer's experience memorable and pleasant

CUSTOMER SERVICE CASHIER 10/2017 to 05/2019

Kohl's Green Bay, WI

Resolved customer complaints and maintained clean and tidy checkout area.

Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store. Maintained customer satisfaction with quick and professional handling of product returns.

Handled approximately daily credit and cash transactions for customers with accuracy and speed.

EDUCATION Restaurant Leadership Diploma in Hamburerolgy 08/1996 Mcdonald's Hamburger University, Oakbrook Terrace, IL High School Diploma General Studies 06/1983

East High School, Green Bay, WI

CERTIFICATIONS Diploma from Hamburger University

Food Safety Certified

Certification from Cap Stone Area Management

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