Service Representative Customer
Resume:
DENISE
TATE
rustyanddenise*@hotmai
l.com
Magazine, AR 72943
Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities. Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Efficient billing professional with 3+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good
judgment. Hardworking and passionate job seeker with strong organizational skills.
PROFESSIONAL SUMMARY
Smokin' Taters BBQ - Restaurant Owner
Paris, AR • 06/2016 - 10/2022
WORK HISTORY
• Managed payroll, daily deposits and cost controls. Set employee schedules, delegated work and monitored food quality and service performance.
•
Supervised daily activities of restaurant and 7
employees.
•
Identified team weak points and implemented corrective actions to resolve concerns.
•
Oversaw food preparation and monitored safety
protocols.
•
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating
potentially heavy fines.
•
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
•
• Maintained effective supply levels by monitoring and Cabot High School
Cabot, AR • 05/1985
High School Diploma
Southern Technical College
Little Rock, AR • 12/1988
Computerized Office
Technology
EDUCATION
• 3.6 GPA
• Honor Roll May 1985
• Honor Roll Dec 1988
• 3.8 GPA
Unemployed
08/2015 - 03/2016
I was fighting breast cancer.
I WON!
Golden Living - Medicaid Biller
Fort Smith, AR • 05/2012 - 08/2015
Cardinal Health - Customer Service Representative III Sherwood, AR • 08/2009 - 05/2012
reordering food stock and dry goods.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
•
Maintained accuracy, completeness and security for medical records and health information.
•
• Input data into computer programs and filing systems. I was trained to process Medicaid claims for Nebraska, South Dakota, Massachusetts & Georgia.
•
My main focus was Nebraska. I billed for 8 assisted living centers/nursing homes.
•
• responsible for daily, weekly & monthly reports
followed up with the state and my facilities in a timely manner for claims not paid
•
close contact with my facilities with changes to patient care status
•
• Processed Hospice claims
Printed monthly reports and verified all info was
accurate before processing claims
•
Prepared and processed forms for government healthcare programs.
•
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
Answered constant flow of customer calls with minimal wait times.
•
Offered advice and assistance to customers, paying attention to special needs or wants.
•
Responded to customer requests for products, services and company information.
•
• Recommended products to customers, thoroughly
explaining details.
Fielded customer questions regarding available
merchandise, sales, current prices and upcoming
company changes.
•
Communicated with vendors regarding backorder
availability, future inventory and special orders.
•
Investigated and resolved customer inquiries and
complaints quickly.
•
Answered average of 120 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
•
Contact this candidate