Office Administrator

Shaunté A.L. Ferguson-Coakley

#**B South Bonnet Court, Garden View Road

Nassau, Bahamas, P.O. Box EE16110

Contact: 242-***-**** Email: *********@*****.*** OBJECTIVE

Dedicated Professional with excellent experience in Business Administration and Education. I am well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.

EDUCATION

Bachelor of Business Administration: Human Resource Management University of The Bahamas FALL 2021 – PRESENT

● Received Bahamas Tertiary Grant Program

● A prospective member of the Rotaract Club of East Nassau

● Dean's List - Fall 2021

Bachelor of Arts: Family and Consumer Sciences Education South Dakota State University SPRING 2014

Bachelor of Arts: Family and Consumer Sciences Education College of the Bahamas FALL 2010 – SPRING 2013

High School Diploma Crooked Island High School

JUNE 2010

● Awarded Salutatorian Award

● Awarded Deputy Head Girl Award

● Member of Future Teachers of the Bahamas

EXPERIENCE

Teacher’s Aide Ministry of Education

AUGUST 2017 – PRESENT

● Provide support to the classroom teacher to ensure a safe and stimulating educational environment

● Assist Teacher in planning and preparation for daily activities by assisting with preparing lesson outlines, plans, and curricula in assigned areas

● Assisted teachers with document coordination to maintain a positive learning environment.

● Tutored struggling students individually and in small groups to reinforce learning concepts.

● Participated in professional development opportunities

● Eliminated learning gaps and effectively instructed students in weak areas using a wide variety of teaching aids and motivational strategies.

2

Receptionist Bahamas Striping Group of Companies JULY 2017

● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

● Managed multiple tasks and met time-sensitive deadlines.

● Provided clerical support to company employees by copying, faxing, and filing documents.

● Restocked supplies and submitted purchase orders to maintain stock levels

● Corresponded with clients through email, telephone, or postal mail.

● Answered phones promptly and directed calls to correct extensions.

● Responded to inquiries from callers seeking information. Claims Concierge Bahamas First General Insurance FEBRUARY 2015 – SEPTEMBER 2016

● Managed busy caseload whilst providing excellent customer service (both written and telephone- based)

● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

● Carried out day-to-day duties accurately and efficiently

● Performed duties in accordance with applicable standards, policies, and regulatory guidelines

● Offered friendly and efficient service to customers and handled challenging situations with ease. SKILLS

• Customer relations

• Computer proficiency

• Time Management

• Efficient and Detail-oriented

• Basic Financial Accounting Concepts

• Microsoft Office

• Data entry and maintenance

• Organizing and categorizing

• Proficient and Self-motivated

REFERENCES

Available upon request

Contact this candidate