Customer Service Enrollment Specialist
Resume:
************@*****.***
Monetta, SC 29105
SUMMARY
Honest Cashier skilled at managing
money, merchandising stock and
assisting customers with locating
desired items. Excellent oral and
written communication, listening
and time management skills with
strong attention to detail and
superior work ethic. Consistently
accurate in drawer reconciliation.
Hardworking and reliable employee
with background in operating cash
registers, stocking merchandise
and providing excellent customer
service. Highly organized, proactive
and punctual. Works well within
team settings. Reliable team
member with experience
processing payments, helping
customers, balancing cash drawers
and working within various
departments. Dedicated employee
with strengths in customer service,
sales and promotion strategies.
Successful in teaching junior
employees how to maximize
performance. Motivated customer
service and sales professional
seeking increasing responsibility in
retail environment. Remarkable
leading new employees and
maximize team performance.
Skilled Head Cashier specializing
in sales, service and team
Marie Vaikness
EXPERIENCE
July 1999 - October 1999
Cashier Mobil Convenience Express Brewerton, NY
October 1999 - March 2003
Office Assistant Vella's Constantia, NY
Operated cash register, collected payments and provided accurate change.
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Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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• Wiped down counters and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
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• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.
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Trained new team members in cash register operation, stock procedures and customer services.
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• Met high productivity standards in processing payments for customers. Helped with purchases, locating items and signing up for rewards programs.
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Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
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Learned roles of other departments to provide coverage and keep store operational.
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Scanned customer purchases and supported transactions to streamline sales process.
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Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
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• Verified customer identification for alcohol or tobacco purchases. Answered customer quests, provided store information and escorted to desired store areas.
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• Received payments for products and issued receipts. Resolved customer complaints and escalated worsening concerns for remediation.
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Greeted visitors or callers daily to handle questions or direct to appropriate staff.
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Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
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Collected payments, issued receipts and updated accounts to reflect new balances.
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Made orders for new office supplies based on demand and budgetary restraints.
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Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
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• Maintained business records by updating customer information.
• Dispersed incoming mail to correct recipients throughout office. leadership.
SKILLS
• POS systems
• Credit and cash transactions
• Payment processing
• Cash drawer balancing
• ID verification
• Ordering and stocking
• Cash register operation
• Product recommendations
• Issue resolution
• Staff mentoring
• Scanner operations
• Security monitoring
• Customer assistance
Liquor regulations and
compliance
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• Merchandise restocking
• Loss prevention
• Cash management
• Training and mentoring
• Returns and exchanges
• Bank deposits
• Customer seating
• Effective customer upselling
March 2001 - November 2005
Transit Bus Operator Central Square School District Central Square, NY
July 2005 - April 2006
Cashier Walmart Cicero, NY
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
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Served as central point of contact for outside vendors needing to gain access to building.
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• Routed agreements, contracts and invoices through signature process. Obeyed traffic laws and followed established traffic and transportation procedures.
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Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
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Followed schedules and routes to maintain timely arrivals and departures.
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Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
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Used navigation equipment and two-way radio while focused on safety and efficiency.
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• Operated motorized ramps and lifts to assist special needs students. Performed routine maintenance, inspections and cleaning to keep bus in optimal condition.
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• Maintained order and discipline on bus to prevent accidents or injuries.
• Reported accidents and completed required reports. Adhered to schedules and safety protocols to enhance transportation service.
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Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
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• Cleaned and sanitized bus interiors to lessen germ spread. Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
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Maintained order among passengers and explained safety rules and hazards.
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• Acquired and maintained certification in basic first aid and CPR. Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
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Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
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Complied with local traffic regulations and safety requirements for bus operation.
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Operated cash register, collected payments and provided accurate change.
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Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
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Helped customers find specific products, answered questions and offered product advice.
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• Worked closely with front-end staff to assist customers. Accepted cash and credit card payments, issued receipts and provided change.
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• Met high productivity standards in processing payments for customers. April 2006 - October 2010
Medicare Enrollment Specialist Excellus BCBS of CNY Dewitt, NY July 2011 - October 2014
Transportation Bus Driver Senior Resource Association VERO BEACH, FL
Wrapped items and bagged purchases properly to prevent merchandise breakage.
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Learned roles of other departments to provide coverage and keep store operational.
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Scanned customer purchases and supported transactions to streamline sales process.
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• Inspected items for damage and obtained replacements for customers.
• Verified customer identification for alcohol or tobacco purchases.
• Received payments for products and issued receipts. Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
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Resolved customer complaints and escalated worsening concerns for remediation.
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Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
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Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
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Explained eligibility details and affordability options to patients with kindness and respect.
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Reviewed criteria for different aid programs to determine eligibility for various applicants.
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Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
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• Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery.
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• Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.
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Improved operations by working with team members and customers to find workable solutions.
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Motivated and encouraged team members to communicate more openly and constructively with each other.
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Adhered to schedules and safety protocols to enhance transportation service.
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Operated bus professionally and interacted with passengers to foster pleasant rides.
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Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
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Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
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Transported passengers on predetermined routes while obeying traffic regulations.
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Followed schedules and routes to maintain timely arrivals and departures.
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Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
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December 2017 - March 2019
Busser/Food Runner Mrs Mac's Resturant Vero Beach, FL August 2020 - November 2020
Delivery Specialist Domino's Pizza Augusta, GA
Supported riders with disabilities by operating transportation assistance equipment.
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Operated and maintained buses transporting passengers across city and county.
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Used navigation equipment and two-way radio while focused on safety and efficiency.
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• Helped elderly and disabled passengers board and exit bus.
• Provided route, schedule and fare information to passengers. Completed accident and incident reports accurately and legibly at end of scheduled shifts.
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Obeyed traffic laws and followed established traffic and transportation procedures.
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Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
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Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
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• Stayed up to date with local roads, traffic patterns and speed limits.
• Received and submitted passenger fares.
Assisted passengers with stowing and retrieval of various items, including luggage, briefcases and wheelchairs.
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• Cleared tables to maintain high turnover rate and minimize wait times. Restocked condiments and drink station supplies to maintain customer satisfaction.
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• Verified adequate levels of linens and trays and restocked low items. Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
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• Wiped down and cleaned chairs, booths and highchairs. Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
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Greeted customers to seat patrons at tables according to availability and customer preferences.
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Maintained table settings by removing courses, replacing utensils and refilling beverages.
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• Monitored tables for guest needs and customer service opportunities.
• Reduced spending on inventory orders by using minimal supplies.
• Greeted guests with friendliness and professionalism. Worked in close collaboration with team members to ensure customers received high-quality service.
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Supported serving staff in delivering accurate and well-presented food orders.
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• Effectively multitasked within fast-paced environment.
• Backed up cashier staff to process customer orders and payments.
• Offered product samples, answered questions and suggested products. Observed road rules, weather and road conditions and other factors to maintain safe driving record.
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Promoted exemplary service to customers by keeping deliveries on time and undamaged.
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Remained calm and pleasant with customers at all times, even during tense situations.
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November 2020 - October 2021
Receiving Clerk Krogers Grocery Store Aiken, SC
• Delivered items to customers and presented invoices for payments. Communicated effectively with dispatch regarding delivery progress and route detours.
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Answered customer questions regarding products and resolved issues with order accuracy and quality.
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Obtained receipts or signatures for delivered goods, collecting payment for services when required.
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• Notified customers of delays to decrease calls to support. Inspected and monitored delivery vehicle and performed basic maintenance.
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• Applied defensive driving and safety techniques to prevent accidents. Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
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• Presented order bills and collected payments for deliveries. Promoted positive customer service by delivering on-time shipments and fully resolving issues.
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Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 75%.
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Checked loads against shipping papers to verify contents and identify special handling requirements.
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Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
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• Recorded expenses and maintained receipts.
• Reviewed work orders to check correctness of deliveries. Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
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Compared shipment contents with paperwork to support inventory accuracy and records management.
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Prepared and processed shipping documents and routed materials and bills of lading.
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• Organized storage areas to maximize movement and minimize labor.
• Investigated inventory discrepancies to maintain recordkeeping validity. Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
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Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered [Software] system.
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Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
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Coordinated resolutions to independently handle damages, shortages and nonconformance.
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Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
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Prepared shipments for postage through careful packing, sealing and labeling of materials.
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Operated lift and hand trucks to transfer materials to and from target areas.
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Worked with carrier representatives to handle shipping and delivery needs.
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EDUCATION AND TRAINING
June 1980
High School Diploma
Paul V Moore High School, Central Square, NY
LEADERSHIP
Trained over 30 employees in multi departments from clothing department in Upstate New York.
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Trained over 20 employees in a grocery store as cashier in Upstate New York.
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Trained over 4 employees in Medicare Enrollment Specialist in Upstate New York.
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• Trained over 15 employees in Transportation in Florida.
• Trained 2 people in receiving in South Carolina.
• I have volunteered at the Humane Society in Florida.
• I have done charity walks in New York State.
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