Aurora, CO *****
November 18, 2022
Remote Customer Service Representative and Remote Data Entry Clerk
To Whom It May Concern:
The reason why I am writing is to apply for a Remote Customer Service Representative and Remote Data Entry Clerk. I can be of benefit to your company with being computer oriented and dealing with customers and because I operate my own business as a Mental Health Medical Biller and Coding Specialist.
Because I have had the opportunity to get my Bachelors of Arts Degree in Psychology. I have learned how important it is to have good communication skills, good computer skills, good organization skills, and multitasking skills. I can also contribute because I am a hard worker and willing to learn additional information.
Enclosed is my Resume, which includes further detail. Please feel free to call anytime. Please feel free to call me at 303-***-****. If I am not available, please leave a message and I will get right back to you. I am very excited about this opportunity and I look forward to working with you.
Sincerely,
Karen Sturniolo
Thank you for your time and consideration.
Karen Sturniolo
978 S. Ivory Circle Apt D, Aurora, CO 80017
Cell: 303-***-****
E-mail: **************@*****.***
Objective
Looking for a company that has strong core values, innovation, and a stronghold for motivational professionals. One that allows a hardworking independent professional to grow within the company and strives on retention.
Qualifications
Entrepreneurial visions and values
Medical Billing and Coding
Insurance claims
Exceptional Customer service and Customer care skills
Self-starter
versed in safety procedures and processes
Keeping calm in high stress situations
Microsoft Office
Medisoft
Quick books
Bill flash
Work History
Tobacco Barn- Assistant Manager/Cashier Feb 2012 to Present
Manage and maintain day to day operations including bookkeeping and order processing
Keep business tidy and in well working order for the owner and patrons
Enhance operational efficiency through work prioritization, scheduling and organization.
Well informed on safety and hazards around the workplace and OSHA regulations.
Concise understanding of client needs by having a keen knowledge of products and accessories
Train new hires in a consistent fashion to ensure proper procedures are followed without question
Provide exceptional customer service and skills to customers while understanding their needs
KSBillings, LLC- Owner/operator, Medical Billing and Coding Specialist Jan 2018- Present
Works from home and oversees all aspects of the business
Converts patient charts and clinical data to medical claims then submits to insurance.
Successfully marketed clients until the business was self-sustainable and provided an income for myself.
Master of clear communication with business clients as well as their patients.
Acts as the liaison between the medical office and the insurance company by maintaining day-to day coding for treatment, diagnostics, procedures and finally billing.
Maintains a strict schedule for clients to ensure all procedures are followed and completed
Prepare and submit claims to insurance companies by reviewing medical records to identify, code and bill for any diagnosis and procedures the patient received during that visit.
Clear understanding of eligibility necessitation and guidelines
Act as the representative for billing and collections
Understands the collections process and working with a multitude of collection companies for repayment.
Extremely proficient in attention to detail regarding Explanation of Benefits, Coding, data processing,
Skillfully executes HIPAA processes and client security.
PBS Billings. Assistant medical Biller/coder Sept 2014 to Jan 2018
Learned to understand the billing and coding process
Maintained everyday office needs such as product inventory and ordering
Utilized Medisoft to record and bill patients and clients
Organized client folders and ensured all documents were completed
Entrusted to oversee many client files and patient documentation by becoming self-sufficient in all aspects of the business
Developed strong skills needed to eventually build my own company and be successful with it
Began to understand insurance policy and procedure to ensure all coding and billing were correct before submitting to the insurance companies.
Education
Certificate, U.S. Career Institute, Fort Collins, CO February 2013
Medical Billing and Coding Specialist
Bachelors of Arts Degree, Fort Lewis College, Durango, Colorado 7/04
Major: Psychology
Associate of Science Degree, Morgan Community College, Fort Morgan, Colorado, 5/02
References
Robert Armer
12134 E. Mississippi Ave, Aurora, CO 80012
Owner/Manager of Tobacco Barn
Since 2011
Lindy McCaffrey
7878 S. University Way, Littleton, CO 80122
Medical Billing and Coder Specialist
Since 2014
Loni Porter
2081 CR 311
Ignacio, CO 81137
Self-Owner
Since 2003