Carleen E. Gross, *** Fieldwood Dr, Rochester, New York 14609 585-***-****

OBJECTIVE: To gain more Secretarial and Administrative experience

EXPERIENCE: Excellus Blue Cross/Blue Shield

**/**-06/16 165 Court Street

Rochester, NY 14647

585-***-****

Customer Service Rep/Pharmacy Help Desk

-Answered inbound and outbound calls regarding

-Pharmacy benefits.

-Assisted customer and pharmacies with over rides

-and vacation over rides on prescriptions.

-Helped Physician’s offices with prior authorization

-for specific drugs.

EXPERIENCE:. University of Rochester/James P. Wilmot Cancer Center

03/90-11/07 601 Elmwood Ave

Rochester, NY 14642

585-***-****

Secretary III

Wilmot Cancer Center

Orthopedics

Operating Room Secretary/Scheduler

-Pulled and prepped charts for clinic.

-Answered phones and directed calls to Physicians.

-and nurses.

-Pre-verified all insurances for direct admits and ancillary

-appointments.

-Coded encounter forms, entered into IDX for billing purposes.

-Scheduled office appointments.

-Arranged inpatient admissions

-Scheduled patients for inpatient/outpatient surgery.

-Interviewed and registered patients for pre-admission testing.

SKILLS:. Typing (60-85 WPM), Proficient with Microsoft Office, Excel, PowerPoint.

Proficient with hospital systems such Medical Manager, Medent, IDX.

Knowledge of electronic medical records. Proficient with all insurance tools

Such as Omni-Pro, Epaces etc..

EDUCATION:. Bishop Kearney High School

125 Kings Highway South

Graduated: June 1985-Regents Diploma

Ithaca College

Ithaca, NY

August 1985-December 1990

Major: Political Science

EXPERIENCE:.

EXPERIENCE:

Contact this candidate