ROBERT

KEMMERLING

Pittsburgh, PA ***** · 412-***-****

adtlf4@r.postjobfree.com

Customer-oriented, strategic-thinking Branch Manager/Sales Consultant with over 10 years-experience in building relationships, managing employees, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Highly persuasive professional known for exceeding targets. I am extremely motivated to become a top-performer.

EXPERIENCE

Bella Notte

March, 2021 – present

Manager

KTM Pop Culture Emporium

January, 2021-present

Owner

Verizon, Pittsburgh, PA

February, 2017-January, 2020

Sales and Service Consultant

Managed revenue strategies, sales and customer engagement tactics, increasing client base.

Coordinated with project managers across multiple initiatives to align development timelines, plan testing and work with client representatives.

Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.

Maintained productive relationships with existing customers through exceptional follow-up after sales.

Managed accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.

Cultivated long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives.

Consistently exceeded sales goals by leveraging strong customer service and relationship marketing skills.

Provided advice to customers regarding suitable product selection.

Retained customers by addressing and resolving concerns in knowledgeable and speedy manner.

Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.

Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.

Drove revenue by communicating product benefits, services, features and special offers.

PNC Bank

January, 2015 – February, 2017

Branch Manager

Maximized branch revenue by optimizing daily operations.

Raised capital by building partnerships with investors and maintaining strong stockholder relationships.

Provided financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research.

Recruited and hired new branch employees.

Developed annual branch business plan for maximum profitability and effectiveness.

Consistently increased sales by developing key customer relationships.

Modeled trends and adjusted branch plans accordingly.

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Networked within communities to identify and capitalize on business opportunities.

Mentored staff to increase sales success and productivity.

Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.

Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.

PNC Bank

January, 2010 – January, 2015

Branch Financial Sales Consultant

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Maximized branch revenue by optimizing daily operations.

Developed annual branch business plan for maximum profitability and effectiveness.

Networked within communities to identify and capitalize on business opportunities.

Educated customers on a variety of loan products and available credit options to promote valuable decision-making.

EDUCATION

Associate of Arts: International Business Management

Community College of Allegheny County

Pittsburgh, Pa

May, 2014

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