AMANDA LUNN

adtle8@r.postjobfree.com 920-***-**** Green Bay, United 54301

Summary A position in customer service with special interest in training individuals to successfully complete tasks as a customer service representative. Accomplishments Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work. Work well as a team member or independently. Capabilities Competent using software including: Windows, Word, E-mail, and the Internet. Resourceful, energetic, competent, multi-task and results-oriented. Diligent brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Skills Issue and Complaint Resolution

Data Entry

Understanding Customer Needs

Needs Assessment

Multitasking and Prioritization

Report Generation

Calm and Professional Under Pressure

Creative Problem Solving

Upbeat and Positive Personality

Verbal and Written Communication

Efficient and Detail-Oriented

Responding to Difficult Customers

Experience Account Representative 06/2021 - 03/2022 Konop Refrigeration Green Bay, WI

Reviewed accounts for delinquencies and other ongoing issues. Reached out to customers to assess satisfaction levels and current needs. Conveyed updates regarding business proposals, contracts and current projects. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Collection Specialist 10/2019 - 10/2020

Americollect Manitowoc, WI

Secured payments by following up with customers which disregarded promise to pay. Received and submitted payments and applied amounts to customer balances. Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.

Minimized total number of delinquent accounts through consumer education. Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Reviewed accounts to determine payment plan compliance. Server, Hostess, Food Prep 04/2019 - 10/2019

Angelina Italian Restaurant Green Bay, WI

Greeted guests and gathered information to seat groups or place on waitlist. Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products. Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

A

L

Re-stocked, organized and arranged service and food stations. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Operated POS terminals to input orders, split bills and calculate totals. Packaged and stored food products appropriately for proper handling and preservation. Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Customer Service Representative 03/2019 - 09/2019

Alorica Green Bay, WI

Communicate with customers daily

Assist members with questions regarding their membership Tactfully and effectively deal with difficult customers Communicate information clearly and accurately

Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service. Customer Service Specialist 04/2022 - 07/2022

Impact Management Systems Appleton, WI

Documented customer correspondence in CRM to track requests, problems and solutions. Upheld quality control policies and procedures to increase customer satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Cashier 09/2017 - 02/2019

Pit Row Inc Kaukauna, WI

Dealt tactfully and effectively with difficult customers Committed to the assistance and support of others while maintaining a cheerful and helpful attitude

Communicated with customers daily

Communicated information clearly and accurately

Successfully assisted customers in merchandise selection Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities

Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems

Possess effective communications skills, and work well with others at all levels. Education and

Training

Associate of Science: Medical Assisting 06/2010

Kaplan University Online

GPA: 3.9, Cum Laude. Successfully completed coursework in self-directed, self- paced learning environment. Dean's List multiple terms while caring for four children, full-time and taking care of a family. Awarded Dean's List

References References Available upon request.

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