Kortni Patterson *** US HWY ***

Lady Lake, FL ***59

adtlbn@r.postjobfree.com

407-***-****

Summary:

·Customer Service Representative with 10+ years’ experience in health, and administration services

·Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service

·Excellent listening skills, oral and written communications

·Comfortable in interacting with all levels of the organization and public

·Able to make decisions independently and quickly with minimal escalations

Education:

Seminole State College – Sanford, FL

Business Administration

2012

Westside Vocational School – Winter Garden, FL

GED Diploma

1993

Key Skills:

·Customer Service

·Insurance Processor

·Insurance Verification

·Typing WPM – 40

·MS Office& Outlook

·QuickBooks

·Call Center Experience

·Data Entry

·Problem – Solving

·Excellent Interpersonal Skills

·Verbal & Writing Communications

·Nasco

·TPX

·Claims

·Billing Specialist

·Authorizations

Work Experience:

CVS

Specialty Customer Service

November 2018 – Now

·provide phone support, accommodates product and service information requests, schedules shipments of medication, and resolves complaints

·responsible for recording call history in database and forwarding information to appropriate department for prompt follow-up and accurate and timely resolution

·Forwards issues to other departments and follows-up to ensure timely resolution

- Documents certain procedures and trains those who are required to perform such procedures

- Displays professional behavior, which aligns with company’s overall code of conduct and ethics

- Ensures the highest quality of care is provided and is in

compliance with federal, state, and local regulatory requirements and established departmental policies and procedures

Allerga Direct – Orlando, FL

Customer Service

January 2015 – October 2018

·Reviewed insurance policy to define coverage

·Prepared insurance claim forms or related documents review them for completeness

·Inbound calls from members and providers in regards to benefits and claims

·125+ calls per day

WW & Associates – Orlando, FL

Collector

September 2012 – October 2014

·Collected payments on past due bills

·Created a list of people who have not made payments

·Organized list according to severity of delinquency

·Located customers using credit bureau information, background checks, loan documents and other paperwork or databases

·Called customers using telephone

·Utilized computer systems to handle skip tracing

·Informed clients of overdue accounts and amount currently owed

·Attempted to collect payment

·Reviewed terms of sale or loan documents

·Ensured all customer information is correct, including phone numbers and addresses

Emerge Counseling Service – Orlando, FL

Billing Specialist

March 2009 – September 2012

·Used computers for various applications, such as database management or word processing

·Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals

·Created, maintained and entered information into databases

·Set up and managed paper or electronic filing systems, updating paperwork, maintained documents

·Operated office equipment, such as fax machines, copiers, or phone systems

·Greeted visitors or callers and handle their inquiries or directed them to the appropriate persons

·Gather into information by the company for codes

·I get the bills for each account and goes to the right address

Cur-Script Pharmacy – Orlando, FL

Insurance Specialist

August 2005 – November 2008

·Reviewed insurance policy with customers to determine coverage

·Prepared insurance claim forms or related documents and reviewed them for completeness

·Provided customer service, such as limited instructions on proceeding with claims or referrals

·Worked with detailed office records, using computers to enter access, search or retrieve data

·Contacted insured or other involved persons to obtain missing information

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