Customer Service Professional
Resume:
LEMIRA HARFOUCHE
***********@*****.***
Objective
Highly skilled customer service professional, seeking a position to expand my learnings, knowledge, and skills. Utilize my experience and skills to make a significant contribution to the success of my company’s mission.
SKILLS
●Financial transaction management Microsoft tools
●Operations management
●Customer satisfaction
●Timely and accurate organizational skills
●Effective at delegation and decision-making
●Clear communicator and active listener
●Problem solver
●Team player
●Efficiency with delegation and making decisions
●Fluency in English and Arabic languages
EXPERIENCE
American Bank of Commerce-Teller Jan, 2021- Present
●Engage the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with us
●Assist customers with Financial transaction needs and making clients feel appreciated
●Utilize expert knowledge in our self-service digital platform to communicate options to complete banking needs whenever, wherever and however the customer desires
●Proactively collaborating with others to help customers
●Helping build relationships with customers by connecting them with team members who can help them address their financial needs
●Supporting customer with traditional banking needs and complex service transactions putting the customer’s needs at the center of everything
●Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
PitaLicious Restaurant Manager 2016-2021
●Plan and manage employee and working schedule
●Order and manage inventory
●Hire new employees
●Ensure guest satisfaction
●Manage customer feedback and use it to improve the restaurant's operations
Dillard’s- Account Manager 2013-2015
●Suggested products to guests and informed them about latest trends product benefits and upcoming store events.
●Reached sales goals 28 of 29 months.
●Performed various operational tasks such as inventory control marking items out of stock and price changes.
●Succeeded at meeting or exceeding sales goals 100 percent of the time.
●Built up a strong base of guest relationships creating a detailed database of more than 200 preferred guests to facilitate sale merchandise and event notifications
Blom Bank- Teller Associate 2012-2013
●Assisted client relationship managers at bank branch with customer account research and maintenance.
●Conducted each client transaction efficiently, accurately, and effectively.
●Helped clients access their safe deposit boxes, cash boxes, and items in the bank vault as necessary.
●Issued traveler’s checks, cashier’s checks, money orders, and other financial options.
Duty-Free Beirut Airport 2011-2012
●Plan and manage budget and manage accounting and bookkeeping duties
●Ensure compliance to operations and manage inventory
●Hire and onboard new employees
Counter Manager • L’occitane Cosmetics 2010-2011
●Provided outstanding customer service resulting in an expanded customer base.
●Exceeded daily sales quotas.
●Achieved top ten daily sales distinction numerous times.
EDUCATION
●Bachelor of Science (BS), Banking and Finance, 2010-2014
American University of Culture and Education (AUCE)
●Certified 100% customer service professional
Contact this candidate