Recovery Coach Services Manager
Resume:
AARON J. KAPINSKY
Trinity, Florida 34655
*********@*****.***
EXPERIENCED ORGANIZATIONAL LEADER
Highly motivated, dedicated, and experienced professional committed to contributing to organizational goals and mission on all levels. Outstanding knowledge of the medical, insurance and substance abuse industry. Intuitively practices full performance improvement and excellence at the operational and organizational level. A visionary with the desire to contribute to forward-thinking organizations. AREAS OF EXPERTISE
LEADERSHIP: Well organized, open-minded, decisive, and flexible. Excels at working as a team and leading by example and direction. Demonstrates consistent and transparent leadership skills throughout multiple changes in operational direction, industry changes or high stress situations. Maintains ongoing understanding of regulatory (DCF and JC) and technology updates in the industry and provides timely and clear direction to staff and management. Implements strategies for growth and coordinates the efficient use of resources.
EMPLOYEE DEVELOPMENT: Engages respectfully with team members individually to understand unique skill sets, personal and professional goals. Provides individualized coaching and mentoring to gain collaboration in development plans. Excels in migrating into the team, quickly identifying individual strengths, and developing a cohesive, unified team that can efficiently contribute to organizational mission. COMMUNICATION: Possesses exceptional oral, written, and electronic communication skills. Excels at commanding an audience for presentations and training. Possesses an influential leadership style to create cohesiveness. Works well with external and internal customers and vendors to maintain positive business relationships. Excellent conflict resolution with clients/staff or management and emulates teachable best practices.
PROFESSIONAL EXPERIENCE
2019- Present: Director of Admissions and Operations 7 Summit Pathways Tampa, Florida
• Manage a team of 7 department leaders in the areas of Human Resources, Clinical Services, Admissions, Client Support, Nursing, Maintenance, and Compliance
• Manage departmental production/performance and work directly with center leadership to improve the client experience and organizational outcomes
• Oversee the direction and strategy for the organization to achieve fiscal goals
• Oversee Joint Commission and DCF compliance including Policy and Procedure Management, Quality Assurance and Performance Improvement
• Oversee and directly manage the admissions department and its staff
• Work with prospective clients and their families to secure admission into the program
• Manage multiple advertising platforms including PPC, SEO, Website, and Psychology Today in order to drive engagement and initial contact
• Train, coach, and onboard new admission staff and manage performance through competency assessments, clinical supervision, and annual reviews
• Work with billing and accounting for verification of benefits and viable insurance policies 2016 – 2019: Director of Operations Novus Medical Detox New Port Richey, Florida
• Actively coordinate the operational components of the organization with the objective of increasing consistency across the continuum of care, resulting in improvements in patient outcomes, staff and physician satisfaction, and a reduction in cost variability
• Plan, direct, coordinate, and manage people and policies within the organization
• Monitor ongoing quality improvement/quality assurance, risk management and safety
• Maintain all compliance with federal and state laws as well as DCF and Joint Commission
• Interact face to face with current or prospective clients, center leadership and staff daily
• Full responsibility for maintaining operational excellence and positive client experiences
• Supervise, evaluate, and identify strengths in center leadership and hold individuals accountable for maintaining established standard of care
2015 – 2016: Deputy Director/Support Services Manager Novus Medical Detox New Port Richey, Florida
• Managed training, coaching and evaluations of all direct care and case management staff
• Quickly integrated into team, identified team leaders and trainers, and developed coaching roles for team champions
• Identified areas of improvement and developed efficient strategic plans to improve efficiency and client experience from intake to discharge
• Responsible for scheduling, staffing and execution of daily programming schedules
• Responsible for maintaining all compliance with state and federal regulations
• Responsible for evaluating and completing all quarterly supervisions and annual performance evaluations
• Developed measurable performance goals to accurately evaluate team's contribution to organizational goals
• Met and exceeded established goals and expectations, resulting in organizational promotion 2010 – 2015: Senior Director of Administration Suncoast Rehabilitation Center Director of Rehabilitation Spring Hill, Florida
• Managed staff competency training and maintained compliance with all state and county requirements
• Responsible for HR, scheduling, staffing, training, evaluation, and performance improvement. Quarterly QA/PI management
• Responsible for operational oversight as well as daily programming schedule adherence
• Facilitated annual EOC and DCF inspections
• Worked with center leadership to improve the client experience resulting in a longer length of stay
• Managed BHT staff including monthly clinical supervision, scheduling, and ongoing staff development plans
• Promoted from Director of Rehabilitation to Senior Director of Administration TECHNOLOGY SKILLS AND EXPERIENCE
Azzly/Kipu/Alleva,Electronic Health Records, Microsoft 365, Paychex, When-to-Work, Bamboo HR, Namely HR, EIS System, EIS Call Manager Dialing System. Recovery Coach Professional certification
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