Service Representative Call Center
Resume:
Marc McQueen
Phone: 317-***-****
Email: ***********@*****.***
Objective:
To obtain a position utilizing my skills, experience, and excellent work ethic with an employer who expects and rewards exemplary work.
Skills:
-Customer service excellence -Call center expertise
-Proficient in Microsoft Office -Interpersonal skills
-Attentiveness and patience -Supervisory experience Experience:
Republic Services April 2018-August 2021
Fishers, IN
Customer Service Representative
-Responded to calls from residential customers inquiring about their existing services.
-Solicited and promoted company services to customers with designated sales process.
-Referred unresolved customer inquiries to designated departments for further investigation.
-Managed call flow and responded to technical support needs of customers. Ingram Micro Mobility February 2016-March 2018
Plainfield, IN
Customer Service Representative
-Provided information and solicited sales of new or additional services and products.
-Resolved customers’ billing complaints by exchanging merchandise or adjusting bills.
-Contacted customers to gather information, to notify of claim investigation results, or to provide adjustment information.
-Recorded details of inquiries, comments, and actions taken. Pearson Education, Inc. June 2013-February 2016
Indianapolis, IN
Call Center Supervisor
-Supervised employees and responded to customer inquiries.
-Answered questions from staff while providing guidance and feedback.
-Created ways to optimize procedures and motivate staff.
-Prepared monthly/annual results and performance reports.
-Defused client escalation when applicable.
Education and Training:
Kentucky State University, Frankfort, KY
-Bachelor of Science in Business Administration
-June 1986
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