Customer Service Data Entry

QF ull **% i

Timothy A. Morris

{**** Harbor View Drive

Jacksonville, Florida 32208

904-***-****

Objective: Advanced Medical Support Assistant, Announcement Number 1278385, (PACT ~ Specialty)

10/16/2006 -The Present: Gainesville VA Medical Center, Patient Services Assistant

EXPERIENCE: Duties: Full-time, €0hours per week. Medical center duties ina health unitsetting,

including but not imited to administrative segment of patient admissions, managing patient records and

inpatient charts, ordering diagnostic labs, radiological exams and tests, telephone communication and customer

service, greeting patients and accompanying family members atthe clerk station, discharging patients and

forwarding medical records to the medical fle room, scheduling follow-up appointments with patients’ primary

‘are providers upon discharge, communicating with the registered nurse for each provider as well as with the

attending physicians himself/herself and taking telephone messages for the nurses and doctors as needed.

2/17/2007-8/28/2007: St. Augustine CBOC

Duties: Fulltime, 40 hours per week. Duties Included but were not limited to clerical,

administrative and customer service coverage in a community based outpatient clinic. As a Patient Services

Assistant, frontline coverage to greet patients and accompanying family members, either by telephone or in

person atthe facility, scheduling and caordinating patient appointments, receptionist duties, customer service,

‘construction of the wait list, patients’ removal fram the wait lists, scheduling patient appointments from the

recall list and printing encounter sheets daily for each provider and other departments within the facilty and

screening, receiving and taking telephone calls and messages for the nurses and doctors as needed,

'8/28/2007 ~ 6/1-2012: Jacksonville VA Outpatient Clinic, Patient Services Assistant

Duties: Fulltime, 40 hours per week. Primary Care and Mental Health clinic duties

Inchided but were not limited to frontline coverage to encounter patients and accompanying family members,

dlerical duties for2 primary care providers on the teams, responsible for scheduling patient appointments,

‘managing follow-up appointments, ordering diagnostic lab and radiological tests and exams, telephone

‘customer service, making referrals, documenting complaints, greeting patients atthe clerk station, checking in

and checking out patients for appointments with their providers, data entry of primary, secondary and tertiary

insurance information, communicating with the registered nurse for each provider as well as with the primary

‘are provider himself/herself and screening, receiving and taking telephone messages for the nurses and doctors

as needed

6/1/2012- PRESENT: Jacksonville VA Outpatient Clinic Medical Support Assistant, Call Center

Duties: Fulltime 40 hours per week Customer service representative in the call center,

responsible for answering all incoming calls forthe clin, directing and redirecting calls to the respective teams,

doctors, work stations, administrative offices and other departments within the facility. Scheduling, canceling,

rescheduling, no-showing and discontinuing dietician appointments and consultations.

EDUCATION: Paxon Senor High School, 1985

CUNY (City University of New York) Reglstered Nursing Program

Florida State College at Jacksonville, Semester, Office Administration

\VASchool at Work Program (SAW Program Certification}

xis: Typing 50pm

Excelent orgarizationa lst

Excelent Communication Silsboth written and orally

(Great interpersonal commuication sls and abies

‘Telephone Communication

IMerasott Outlook

Mirazofe office

TRAINING: VASAW Program [School at Work Certlfealon)

‘Akvemate Dispute Resolution,

II O <

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