Assistant Office Customer Service

Roxanne Follensbee

802-***-**** *****************@*****.*** PO Box 673,, BROWNSVILLE, VT

Summary

I am a 48 year old with 15+ years in management positions and the mother of 2 grown successful adults and a 16 year old As a young adult I worked in several customer service positions as well as being a cna in a nursing home and privately, I worked in housekeeping for private cleaning companies and several other jobs always striving to find out what my passion truly was .

I am a people person, it's what I do that is what I was meant to do and I always do my very best to do it well. I feel that I am professional, yet approachable so I have been successful working in the positions I've held. Employees tend to work hard when they feel appreciated and I believe that even hard to handle Employees can be handled with respect, people are my business it's what I do.

Experience

Online business owner Newland, NC

Owner/Operations Manager online 03/2020 - Present Operation and online make up and skin care

Ted Knox Tree Service Brownsville Vermont

Assistant Office Manager 04/2020 - 04/2022

Answering phones, messaging taking, filing, record keeping, errands, banking etc.. Sugar Mountain Food Service Banner Elk, NC

Sugar Mtn Food Service 01/2008 - 02/2018

Daily operations manager, over seeing employees, scheduling, hiring, firing, money management, and working beside my employees when they needed extra help sometimes catering to over 3000 people a day it was a very fast paced job . I loved working there and seeing my employees working hard but enjoying there job too, I believe that the best employees are the ones who are treated well handled when need be and see their boss willing to work side by side, this was the job I learned the most about handling every situation and person in whatever way helped them to achieve their Job to the best of their ability.

It taught me that not everybody learns the same way but everyone appreciates being treated fairly and with respect, so I consider that to be a huge accomplishment and I am proud that I learned in 2 years at the job what some managers never learn and spent the next 8 years using what I learned to remain employed there for a total of 10 years Skills

Customer service, Computer literacy, Food service, Communication skills, Communication skills, Restaurant experience, Time management, Food service, Documentation review, Leadership, Guest services, English, Customer service Education

Windsor High school Windsor Vermont

General studies 06/1992

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