Data Entry Customer Service

Functional Resume

Manivannan Thangavel

#**, ******* *****, *****, *********, Trichirappali-620006, Tamil Nadu, India

• Contact: +91-989******* • Email Address: ************@*****.***

OBJECTIVE

Seeking now a challenging place where previously acquired skills and experience can have a valuable impact. More than 14 years of experience in Administration, Warehouse Logistics. Experience in Administrative support, software implementation, other skills in record keeping and handling correspondence on system-related matters

KEY QUALIFICATIONS

• Great leadership and communication skills and well-developed teamwork abilities.

• Ability to manage data entry and workflow via online systems, and databases.

• Demonstrated expertise in IT Supporting, Software, Inventory, Admin, and Warehouse Logistics

SPECIAL SKILLS

-Team-work - Decision-making

-Customer Service - Computer Literate

-Can Do Attitude - Flexible and adaptable

-Flexible and adaptable - Honest Loyal and Trustworthy

TECHNICAL EXPERTISE

- Computer: Spreadsheet, word processing, database management

- MS Office: Word, Excel and PowerPoint, Excel Formula, (VLOOKUP up, Pivot table, etc.)

- Involved in the rollout of software updates and patches,

- MIS, SAP, WMS, Maximo & Aconex, Project App, Share Point

PROFESSIONAL EXPERIENCE

Star Academy Pte Ltd- Singapore Sep 2021 to Present

Admin Co-Coordinator (Industries Training Provider)

Training Course Schedule & Apply Singapore PEB& BCA Website, get approval from Singapore government.

Create a training schedule and Follow up on Participant Registration & Payments

Course flyers and Poster creation.

Schedule the Training date and Invite Participants (by Zoom), link to send all participants.

Certification Issue after the course is completed.

Respond to public customer requests and inquiries via phone, email, and

other sources.

Manage training administration such as course registration, feedback,

systems administration, examinations management, and any other administrative duties for public course runs.

Communicates with assigned course instructors about training details such as reporting venue and collection of training logistics and examination folders.

Handles the post-course and/or workshops administration such as ensuring course fee payment, and certificates, and maintaining up-to-date training and issuance records. Manage annual learning calendar and courses

Create learning Electronic Direct Mail (EDM)

VECTRUS SYSTEM CORPORATION- U.S ARMY BASE CAMP, KUWAIT Mar 2019 to July 2021

Material Control Specialist / Admin

Receive and process procurement requests (BOM) from the Construction team.

Responsible for the procurement of Construction Materials to support Construction teams to include: Materials, Fabricated Items, Leased Equipment and Subcontracted Services

Receive and review BOMs, research, and requests catalog number and process SOW and other Technical Documents and Specifications. Creates Purchase Requests and other supporting documents.

Tracks the ordering and shipping status of Materials. Adding a new item in Maximo. Organizes the inspection of Materials, and receives stores and issues Materials.

Count, sort incoming materiel to verify receipt of items on requisition or invoices. Provides materials updates to the PROJ APP system.

Prepared and detailed records and completed Projects close out documentation procedures, Maintain inventory and other stock records, using a computer terminal.

Responsible for the Physical Security of Sensitive and Preferable Items and ensuring they are stored in accordance with all Army Regulations and local policies.

INDIA POST Dept, Tamil Nadu, India Feb 2017 to Feb 2019

Admin Executive / Trainer

Main Computing Device Trainer of the India Post Payment Bank (IPPB) in Tiruchirappalli.

Install training on the newly introduced main computing device at the post office and provide training on how to use it to the officers and senior officers at the respective post offices.

Provide web registration and biometric registration training to the postal department trainers. Provided with the purpose of the India Post Payment Banking Scheme and the guidelines for troubleshooting and rectification therein, to add customers, provide training on the primary computer device (MCD) operating system and registration (web portal and biometric), and IT administrators.

India Durban Project (Digital Advancement of Rural Post in New India) and RICO (Rural Information and Communication Technology) and RSI (Rural System Integration) Server Management I Administration Management, Biometric Device Registration, Device Allocation and Explain to them about implementation and application installation.

Prepare training material for the RICT device, including PowerPoint presentations, skills testing, tutorials, and evaluation. Keep records of visiting branches, question evaluations, and feedback.

CEVA LOGISTICS (M) SDN BHD, SELANGOR, MALAYSIA Nov 2012 to Dec 2016

CGC ADMIN / OUTBOUND OPERATION

The product of L’Oreal Paris, Order verification and push function according to ETA and customer urgency, Separate items based on route and destination. Estimate the time it will take and pack according to the emergency evaluate the pallet according to order and book trucks for daily pick-up. Make sure all items are loaded on the truck in good condition.

ETA (Estimated time to arrive) and ensure all order drop according to customer urgency

Confirm that the Invoice is fully completed and hand over all the documents to the Department of Transport.

Emails always contact the customer to resolve the issue via email or phone call. Timely preparation of Daily and Monthly Reports. Preparation of custom permit documents (invoice, package list, permit, and PRS)

Always contact IT to resolve system issues and software. Key role in software releases and new software implementation.

Documents Prepare all documents and request permission to cross the border

Ensuring that the full information key is correct in the SAP and Customs System (CGS).

Print PRS (Permit Request Card) via AEO Website (Royal Malaysian Customs, Authorized Economic Operator) and sign off on the driver. Truck Make sure the truck arrives on time without any controversy.

Lead the stock count data entry team until done. Keep the material on the racks, and pallets and admire as per location wise.

The Chennai Silks (P) Ltd, Karur, India Sep 2008 to Oct 2012

EDP Supervisor

Electronic Data Process (EDP) is the Back office of Retail’s Showroom Textile and Jewellery.

Stocks and Sales monitoring sales team plays an increasingly important role in retails.

Responsible for all retail activities such as sale, stock, cash, stock renewal, new stock arrival and share transfer to other branches, sales report, stock report, and daily report. New software update for billing.

Daily sales and stock backup, textile and jewellery server maintenance.

Customer Relationship Management, Daily HR duty such as staff attendance, leave, and renewal over time. Sales team performance update, updating their sales performance, goal setting. Arrange a monthly meeting with the sales team and managers.

Conducting sales and stocks each month on all stock counts. New arrival items will be updated on the system. Software Installation, User Support.

Debit and credit notes maintain for all the transfer goods.

EDUCATION

University of Bharathidasan – Graduated (Bachelor of Science) B.sc., June 2005-Aug 2008

Diploma in Computer Application (DCA)

Contact this candidate