Desktop Support Hardware Configuration

Jessie B. Mayono

Phase II Block **, Lot **, Green Gate Homes,

Malagasang II-B, Imus, Province of Cavite

Email: *********@*****.***

Mobile number: +639*********

OBJECTIVE

“To obtain IT technical administration job or be retooled to any IT related position that best suit my qualifications which could enable me to enhance my skills and productivity”

TECHNICAL SKILL

Good in computer hardware and software technical troubleshooting

Wired and wireless LAN implementation and maintenance

Familiar with Cisco switch and router Configurations.

Computer hardware assembly, upgrade and maintenance.

Proficient in installing and maintaining Windows (XP,7,8 and 10), familiar with Linux.

Comfortable with Microsoft Office Suites (2003–2016) (Word, Excel, PowerPoint)

Basic knowledge in JavaScript, HTML, Visual Basic (6.0), VB.Net (2008, 2010)

Good interpersonal skill and can handle client/user oriented tasks

Team player, innovative and can work independently with minimal supervision

Familiar to install configure and manage windows server 2008, 2012.

Outstanding knowledge of local network areas and network access

Ability to update knowledge on new network technologies.

WORK EXPERIENCE

De La Salle Health Science Institute

Congressional Ave., Pasong LawinDasmariñas, Cavite

Information Communication Technology Department

Technical Support (On-The-Job Training)

June 30, 2015 - October 7, 2015

Duties and Responsibilities

Maintaining computer hardware and software.

Provide level 1 technical support, answering support queries via telephone.

Fixing faults as reported on Desktop PC, laptop and mobile phone, tablet, printers, Wi-Fi connection or internet connection.

Setup camera, projector and computer during university events.

Computer backup, refresh and rebuild.

Assembly and configure hardware component, installation and configure software included windows (XP, 7, 8, and 10).

Wired and wireless LAN implementation and maintenance.

Maintains operations by monitoring error and stoppage messages observing peripheral equipment entering commands to correct errors and stoppages reloading paper making adjusting in process notifying supervisor for additional resources.

Maintains client confidence and protects operations by keeping information confidential.

Computer management and lab Custodian

Provide front line support for student body, staff, and faculty in resolving technical inquiries to include account

Philsteel Holding Corporation

Philsteel Tower, 140 Amorsolo Street Legaspi village, Makati City

Information Technology department

Junior Technical Support

February 3, 2017 to June 30, 2017

Duties and Responsibilities

Managing and monitoring for traffic on the networking using pfsense firewall

Design and implementation for the network cable, switch and router configuration and management.

Develop a strong security policy for the domain server and network from outside and inside.

Assist an information technology I.T team and provide a technical support in Network, Firewall, Wi-Fi and LAN internet connection, etc.

Cisco Equipment setup and deployment Configured and develop strong policy.

Maintaining computer hardware and software, application software, printer, projector, Android phone and Wi-Fi connection, LAN internet connection

Symantec configured and monitoring for vulnerable and update for the new patches of the machines.

Develop, configure, maintain, support and optimize all new and existing network hardware and communication links. In charged with installing, recover data in computer, supporting and maintaining computer systems.

Responsible for making sure that the company’s network infrastructure, server, network printer, employee desktop, laptop Computer and associated systems run smoothly, perform within acceptable performance, and provide a secure platform for the company’s I.T operations.

Manage and maintain regular usage and performance statistics for all computer server, network system and services.

Support switches and router hardware/software in an enterprise network environment

Propose improvements to I.T infrastructure, I.T Disaster Recovery Plan and implementation.

Configured and setup printer domain server and maintained to without any failure

Provide troubleshooting using remote desktop protocol, team view, and skype and zoom application.

Maintains client confidence and protects operations by keeping information confidential.

Setup and configured server for the domain.

Diversified Technology Solutions International Inc.

12F, Zuellig Building, Paseo De Roxas Makati, Metro Manila

Information Technology Helpdesk Team

Desktop Support Engineer at Genpact Alabang BPO

March 18, 2018 to January 12, 2020

Duties and Responsibilities

Led department in successful resolution of trouble tickets in a high-volume call center.

Diagnosed and resolved 30+ computer and printer problems per day in a busy corporate office.

Provided Level 1-2 line support for customer inquiries, problems, and or requests including web portal.

Handle Active Directory and Group Policy administration, hardware configuration. User account Support for Cisco-VPN, Microsoft Office 365 Outlook applications, Windows Login, Wi-Fi Login, Website portal, Printer access account and network Shared Folder.

Performed PC upgrades, IT equipment moves, AD updates, Trouble ticket routing and FCR’s in ITIL environment, remote software support of LAN and home users, password reset, Avaya headset maintenance, and other tasks as required

Maintained IT inventory documentation for audit tracking

Monitored WAN and LAN connectivity using tools such as Cisco GUI to locate down nodes

Provided user support and problem resolution for desktop computers, network access, E-mail, WAN (Wide area Network) and imaging windows OS to several computers using administrative tools like WDS and Norton Ghost

Prepared and configured new laptops/workstations/thin clients to client specifications as assigned

Analyzed and diagnosed DNS/DHCP/Cisco-VPN/Network traffic/Wi-Fi/Windows Server and other networking issues

Must be able to move and implementation workstations and monitors, printer etc

Set-up and configure patch panels, switches and routers

Collaborated with Desktop Support Group to provide level 1-2 Support users

Managed Laptop, desktop data backups and restored managed antivirus updates on all machines in configuration lab

Tested, installed and tuned environment hardware, software peripherals and services

Monitored virus detection and ensured definitions were up to date

Set up new user accounts and network printers

Assisted Tier 1 support in resolving trouble tickets

Troubleshooting unique and mission critical issues

Deployed the print queues to networked workstations in active directory using group policies

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting using zoom or skype for business and (RDP) remote desktop protocol.

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Research and identify solutions to software and hardware issues.

Machine testing for new OS and Organization unit (OU) test all application and policy if no issued.

Provide expertise for critical production problem resolution

Installed Configured and troubleshoot Cisco VPN, zscaler, citrix applications vmware, attachmate, callcom, mcafee antivirus, zscaler on offices 365 outlook, word and excel, PowerBI, Symantec endpoint, etc.

Medicard Philippines, Inc

8/F The World Ctr., 330 Sen. Gil J. Puyat Ave., Mkti. City

Information Technology Department

Technical Support Engineer

January 20, 2020 to June 30,2022

Duties and Responsibilities

Basic skills in hardware setup, troubleshooting, diagnosing hardware failure, and the ability to reseat, repair, or replace components

Planned, assigned, and directed company project

Supported and configured wireless connectivity, as well as MS office Suite related issues

Presented effective resolutions to issues by working closely with third party relations

Provided business-clients with efficient support Responded to phone calls, emails, and in-person requests

Worked closely and effectively with vendors to replace/repair defective medical equipment.

Familiarity with standard concepts, practices, and procedures relating to Windows Operating System, Windows networking and troubleshooting Windows network environments

Performing preventative maintenance, including checking cleaning of workstation, printers, switches, router and other peripherals

Provide support to end users on a variety of issue ranging from hardware, software, network and account management,

Ability to manage multiple high priority tasks

Conduct on-site troubleshooting in every Branch’s (Imus Cavite Branch, Lipa Batangas, Sta.rosa, Alabang, Calamba, Makati, Ortigas. Cebu, Davao) and regional Branch client site.

Participate in training and work to develop and maintain top knowledge in existing and new technologies to provide most effective support

Use remote trouble shooting session in resolving the customer issues

Ability to fully integrate in a team of support engineers

Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware, network, switches, router and Wi-Fi.

Perform or assist in the development, implementation, support, and documentation of new and existing technology solutions

Self-learner who is enthusiastic in continuous learning and good team player

Troubleshot and resolved requests for software and hardware assistance, primarily coming in the form of e-mail, phone calls, LANDesk or incident monitoring help tickets.

Majorel

Vector Three, Alabang, Muntinlupa, Metro Manila

Northgate Cyberzone by Filinvest

Information Technology Department

Desktop Support (Field Support) ll

July 1, 2022 present

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

Virtual desktop troubleshooting for remote staff.

Perform laptop, desktop, printer and hardware setup and configurations

Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.

Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Trains and orients staff on use of hardware and software.

Recommends and / or performs upgrades on systems to ensure longevity.

Works with procurement staff to purchase hardware and software.

Assesses functional needs to determine specifications for purchases.

Orders computer supplies.

Assists in maintaining LAN/WAN and telecom systems.

ACADEMIC BACKGROUND

TERTIARY LEVEL

STI COLLEGE OF DASMARIÑAS

Brgy. Zone 1, Dasmariñas Cavite

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

Date Graduated:June 14, 2010 –May 24, 2015

SECONDARY LEVEL

IMUS NATIONAL HIGHSCHOOL

Bukandala, Imus City, Cavite

Date Graduated: June 10, 2008 - March 25, 2010

PERSONAL INFORMATION

Name: Jessie B. Mayono

Gender: Male

Civil status: Single

Nationality: Filipino

Religion: Born Again Christian

CHARACTER REFERENCE

Danica L. Creer

Diversified Technology Solutions International Inc.

Desktop Support Engineer

Contact Number: 099********

Christopher Yocor

TaskUS Information.

Technology Support Specialist

Contact Number: 099********

Loayon Mario

Medicard Philippines, Inc

Senior Technical Support Engineer

Contact Number: 099*-***-****

Contact this candidate