Food and Beverage knowledge/ Restaurant Management experience

MOISES GARCIA

********@*******.*** 1-262-***-**** Lake Geneva, WI 53147

Hardworking Restaurant Manager with [Number] years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

Check Payment Processing

Liquor, Wine and Food Service

High-Volume Dining

Dining Customer Service

Food Safety Understanding

Point of Sale (POS) System Operations

Conflict and Complaint Resolution

Verbal and Written Communication

Staff Training

Server/Bartender Magpie's Den & Pen - Lake Geneva, WI 08/2022 - Current Serving Food and Beverages. Handling problems as the arise. Provided exceptional service to high volume of daily customers. Server/Bartender Hunt Club Steakhouse - Lake Geneva, WI 08/2022 - Current Serving food and beverages for guests.

Provided exceptional service to high volume of daily customers. Co-General Manager Next Door Pub - Lake Geneva, WI 08/2014 - 08/2022 Managed inventory levels and conducted corrective action planning to minimize long-term costs. Guided management and supervisory staff to promote smooth operations. Led employee evaluations with constructive feedback to boost performance. Enhanced operational performance by developing effective business strategies, systems and procedures. Recruited, interviewed and hired qualified staff for open positions. Built and maintained loyal, long-term customer relationships through effective account management. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements. Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Administered employee discipline through verbal and written warnings. Designed sales and service strategies to improve revenue and retention. Tracked monthly sales to generate reports for business development planning. Delivered exceptional client experiences through hands-on leadership of associates and managers. Server/Bartender Sprechers Pub - Lake Geneva, WI 08/2011 - 08/2015 Served food and beverages to patrons and immediately remedied issues with orders. Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Summary

Skills

Experience

Server Egg Harbor - Lake Geneva, WI 08/2012 - 11/2014 Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Operated POS terminals to input orders, split bills and calculate totals. Provided exceptional service to high volume of daily customers. Displayed enthusiasm and knowledge about restaurant's menu and products. Manager/Cook/Server Pino's Pizza - Walworth, WI 09/1989 - 11/2014 Helped out in various capacities on line when restaurant was extremely busy or when employees were absent. Prepared recipes, menu cycles and portion sizes within restaurant budgets. Controlled food costs by adhering to purchasing specifications, product storage requirements and recipe standards.

Directed preparation, delivery and service of catering and special meal requests. Ordered food supplies every week to restock inventory, remaining aware of budgets. Evaluated staff job performance, rewarded excellent work and issued disciplinary action when appropriate. Night Stocker Pick & Save - Burlington, WI 08/2012 - 08/2014 Maintained current and accurate inventory with cycle counts and audits. Prepared products by adding tags and readying pallets for restocking. Updated pricing and sales signs to promote merchandise. Followed instructions to properly arrange merchandise items. Server/Cook Chili's - Delavan, WI 08/2002 - 11/2005 Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Operated POS terminals to input orders, split bills and calculate totals. Promoted desserts, appetizers and specialty drinks to optimize sales. Displayed enthusiasm and knowledge about restaurant's menu and products. Provided exceptional service to high volume of daily customers. Asst. Manager Cracker Barrel - Kenosha, WI 12/1999 - 08/2001 Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Completed inventory audits to identify losses and project demand. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Delegated daily tasks to team members to optimize group productivity. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Cook/Asst. GM Houlihans - Lake Geneva, WI 08/1991 - 08/2001 Operated grills, fryers and broilers to cook items to quality guidelines. Took inventory counts before and after shifts to complete food inventory or storage sheets. Prepared and served meals by reviewing recipes and combining and cooking ingredients. Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity. Followed established procedures and requirements for safe food handling, storage and service. Counseled and disciplined staff to address issues promptly and provide constructive feedback. Updated computer systems with new pricing and daily food specials. Managed accounts payable, accounts receivable and payroll. Prepared employee schedules to maintain appropriate staffing levels during peak periods. Optimized profits by controlling food, beverage and labor costs. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Completed thorough opening, closing and shift change functions to maintain operational standards each day. Cook Fred's Wagon Wheel - Delavan, WI 08/1991 - 11/1994 Operated grills, fryers and broilers to cook items to quality guidelines. Prepared and served meals by reviewing recipes and combining and cooking ingredients. Coordinated orders to expedite food from kitchen according to cook time and delivery time. Cook Grand Geneva Resort - Lake Geneva, WI 08/1989 - 08/1990 Operated grills, fryers and broilers to cook items to quality guidelines. Prepared and served meals by reviewing recipes and combining and cooking ingredients. Gateway Technical College Elkhorn, WI

Some College (No Degree): Restaurant And Culinary Management Big Foot High School Walworth, WI 06/1989

High School Diploma

Education and Training

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