ALICIA PEREZ

Virginia Beach, VA ***** 757-***-**** adtl2m@r.postjobfree.com

Professional Summary

Resourceful professional who brings years of experience in customer service and client-based duties to the table. Eagerness, detail-oriented, multi-tasking, and leadership skills are a few qualifications that have helped throughout my career. Expert at balancing and adapting responsibilities from managers and other employees to allow team members to be as efficient and productive as possible. Highly self-motivated with a solid work ethic; increasing productivity in everyday work. Skilled at multi-tasking and maintaining strong attention to detail. Employs professionalism and superior communication skills to managers and team member’s needs. Skills

• Project coordination

• Team Leadership

• Proactive mindset

• Process improvements

• Analytical thinker

• Superior verbal and written

communication skills

• Expert in all Microsoft Office

• Communication

• Multitasking

• Project Management

• Timelines

• Verification

• Problem Solving

Work History

Jones Printing Services

Customer Service Representative Office administrator July 2021- September 2022

• Handled large client accounts

• Create trackers (Excel spreadsheet with production schedule and delivery dates)

• Log manuals and blister cards

• Put in jobs for various clients

• Proficient in Pace program

• Proficient in Microsoft Office Suite and Adobe Acrobat.

• Organize and file job jackets

• Create delivery schedule every week

• Data entry client accounts

• Hand and Bindery work

• Organize and keep inventory log

• Made delivery tickets and shipping labels

• Invoicing client accounts

• Answering emails and phones

Front Office Administrator Receptionist

Dr. Leibowitz Dentistry DDS.

November 2020 - June 2021

• Answer the phones

• Check patients in & out

• Scheduling appointments

• Insurance verification

• Take payments

• Create treatment plans payment plans

• Clean the front office

• Utilized Dentrix system and hub. From office to patient connection and scheduling of patients and patient records.

• Writing referrals for orthodontics, endodontics, periodontics, extractions

• Reading x-rays for other offices and our patients.

• Sending insurance claims and pre-authorization’s to insurance companies. Front Office Administrator Parts Department

May 2020 - October 2020

Dynamic Tow Truck Manufacturer

• Answered Phones, Take part orders

• Package parts for delivery

• Check in new chassis

• File new inventory each week

• Take payments over the phone & in person.

• Organize and file receipts

• Cleaning bathrooms and office daily

• Utilized QuickBooks to send bills or invoices for each order placed for any part in the warehouse.

• Used QuickBooks to organize and keep track of purchasing and inventory. Professional Stylist

May2019 - September 2019

Hair Cuttery

• Serve each customer with a new haircut or color.

• Manage client transactions.

• Detail oriented with client requests.

• Listening to client needs to determine their preferences.

• Describing different hair care products and their benefits.

• Offering manicure, pedicure, waxing and facial services.

• Acting as salespersons to sell clients hair care retail products.

• Building a personal relationship with clients to ensure return visits.

• Adhering to salon safety and cleanliness standards.

• Managing bookings and welcoming clients into the store.

• Keeping updated on hairstyle trends and styling methods. Receptionist/Assistant

May2017 - October 2018

Rudy & Kelly Salon

• Utilized Microsoft Excel and/or other query tools to extract, organize, analyze, and report data in a manner that is useful and relevant for making business decisions.

• Consistently responded to clients inquiries/complaints in a timely manner.

• Communicated with functional leads and managers to compile weekly and monthly project progress reports.

• Implemented and enforced communication protocols and matrices for distribution of project documentation.

• Maintained an efficient and orderly manual and electronic filing system.

• Managing the salon with manager is not present.

• Managing stylist books, clients and appointments.

• Book and confirm appointments via phone and email

• Process transactions (cash and credit cards) and issue receipts

• Answer questions about services and schedule appointments based on availability

• Inform clients about new services and discounts

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered Call Center Receptionist

February 2013-August 2013

Safelight Auto Glass

• Answering inbound phone calls in a professional and helpful manner.

• Greeting customers/visitors in a prompt and friendly fashion.

• Providing outstanding service to customers/visitors - either over the phone or in person.

• Assisting customers or callers by providing information, answering questions, and/or directing calls/inquiries as necessary.

• Identifying and/or escalating issues for resolution.

• Building rapport with customers by displaying an engaging, kind, and helpful attitude.

• Completing calls or transactions in a manner that maintains quality and quantity.

• Making outbound phone calls in response to any inquires, questions, or other follow- up.

• Performing data entry into a computer system, program, or database.

• Receiving, sorting, and routing mail or other inter-office communication.

• Maintaining a neat and clean lobby/reception area for visitors.

• Providing any other support as needed to teams, departments, managers Education

Licensed Cosmetologist Rudy & Kelly Academy, a Paul Mitchell Partner School Associates Degree: Social Sciences (Psychology)

Tidewater Community College - Virginia Beach, VA

Technical Skills

• Expert in Microsoft Office

(Word, Excel, PowerPoint, Outlook)

• QuickBooks

• Dentrix systems

• Social Media

References available upon request

Contact this candidate