Customer Service Administrative Assistant

Tonya Heine

**** **** ******* *** #****

Las Vegas, Nevada 89131

Cell: 702-***-****

Email: **********@*****.***

Objective

A meaningful and significant role in customer service with a professional enterprise dedicated to excellence Education

Mustang High School Mustang, Oklahoma 1995-1999

Work Experience

June 2022 – Present Administrative Assistant / Accounts P/R Las Vegas, NV The Property Management Firm

Preparing of invoices including but not limited to the following: paying of utility bills, paying of vendors, handling HOA’s, paying commissions

Handle incoming maintenance calls for tenants as well as property owners

Ordering of office supplies and utilities

Handle weekly bank deposits

Answering of multiple calls both incoming and outgoing January 2019 – May 2022 Unemployed / Temp Side Jobs Las Vegas, NV May 2014 – January 2019 M Squared / Office Manager / Bookkeeping Rosamond, CA

Provided remote bookkeeping and record keeping for M Squared while residing in Las Vegas, NV

Ordering of all computer parts for custom build computers based on client’s needs

Responsible for gaining new clientele on a consistent basis

Keeping track of company books using QuickBooks to maximize P&L

Provide consultations as well as sales of any and all services and equipment based on the client’s needs and wants for any particular situation while maintaining a courteous and professional attitude March 2010 – March 2015 C Martin / MA Lead & Kitchen Lead Indian Springs, NV

Worked for C Martin under contract for the U.S. Government as a government contractor

Provided exceptional and professional customer service to military personal

While holding the position of MA Lead and kitchen lead, it was my responsibility to not only direct but also train employees on specific work duties assigned to them by myself

Head cook responsible for food preparation for 2500 military personal three times a day

Maintained a safe and clean working environment for staff at all times according to OSHA standards while going above and beyond

Performed the task of cashier and money handler for all transactions in and out of dining hall May 2009 – March 2010 Lucky Cab / Dispatch Supervisor Las Vegas, NV Nov 2001 – April 2009 Nellis Cab / Dispatcher Las Vegas, NV Jan 2000 – Nov 2001 Lucky Limo / Dispatcher Las Vegas, NV

As dispatch supervisor it was my duty on a daily basis to schedule drivers accordingly throughout the day while maintaining constant communication to ensure driver and equipment safety requirements as set forth by the company

Responsible for any and all decisions regarding changes that needed to be made at a moment’s notice to either scheduling or safety concerns for drivers on the clock to guarantee efficiency and accuracy at all times

Prepared incident and accident reports when needed

Answering of multiple phone lines for scheduling of new clients to and from their destinations while accurately entering the necessary data into our dispatch spreadsheet

Filing of any and all daily shift reports taken throughout the day

Handling of payroll for members of the office staff as well as drivers Summary

With the knowledge and extensive training that I have received over the years, I wish to broaden my horizons and pursue a career as a professional in the customer service industry. Whose skills will not only benefit myself but also those who are seeking the time and passion that I put into this field of work with a dedication for excellence. References

Available upon request

Contact this candidate