Customer Service General Manager
Resume:
Cheryl "Tracie" Wills
Conyers,Ga 30094
*********@*****.***
RMG of Atlanta
Manager
Annual Sales $6.7 Million
●Managed at 4 high volume locations
●Supervised 85 employees
●Opening and closing
●Inventory, P&L, and Transmittals
●Hiring, Orientation,& training
●Revamped outdated training program
●Control food and liquor cost.
●Scheduling
●Overseeing scheduling of private events and catering
07/2018-07/2019
Elbardi International
Multi-Unit Manager
10/2017- 07/2018
Annual sales $6.5 million
●Manager over 5 locations in various shopping malls.
●Supervised 15 managers and 90 employees.
●Increased sales by 3%
●Reduced food cost from 30 to 27%
●Retraining of staff and management to implement superior product and guest service.
Boston Market
General Manager
7/2016-10/2017
Annual sales $1.5-2 million
Helped to build holiday sales in Duluth location culminating in $30,000
In revenue on Thanksgiving day and $10,000 on Christmas
In January relocated to Redan Rd into a challenged
Location have improved sales food cost and labor.
7/2014- 7/2016 Steak "n" Shake Atlanta, GA
Assistant General Manager
Annual sales: $2.5 - $3.5 million
●Recruited on as Manager promoted to AGM after 1 year at this 24 hour corporate location, supervising 60 employees and 2 managers
●Transferred to Stone Crest Mall location as a "Management Troubleshooter" to turn around this under performing location
●Retrained staff, reduced food costs, and reduced labor hours weekly by 150
●Improved customer surveys results from 28 below standard surveys to 15 per period
●Increased sales 2% at this location and profits have increased $10K
(Reason seeking: 24 hour operation, wants to get away from managing on 3rd shift)
12/2011 - 7/2014 Folks Southern Kitchen McDonough, GA
Training Manager
Annual sales: $1.5 million
●Hired on as Manager, promoted to GM after 3 months, for this full service restaurant group formerly known as Pofolks
●Managed at 5 corporate locations supervising 40 employees and 2 managers
●Opened McDonough location, certified as Training location, trained new MITs
●Successful in improving underperforming Atlanta location by decreasing food costs from 32 to 30%, by reducing theft and waste, and reduced labor costs from 22% to 16% by cross training and eliminating over scheduling
●Increased weekly sales $2500 through staff re-training, which improved customer service
(Reason left: recruited to Steak n Shake, company reduced benefits)
10/2009 - 10/2011 Global Concession/Atlanta Airport Atlanta, GA
General Manager
Annual sales: $3.5mil
●GM over 3 high volume full service concepts at the Atlanta Airport doing $2.5-$3.5 million in sales
●Managed over 60 employees and 6-8 managers
●Improved performance of all 3 locations, decreased food and labor costs
(Reason left: resigned to take care of ill daughter)
Other Experience & Education
2007-2009, Manager, Folks Southern Kitchen, GA
2003-2007, Stay at home mom
1998-2003, Manager, IHOP, GA
1988, HS, General Heritage High School, Conyers, GA
ServSafe Certification, 2026
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