Customer Service Rep
Resume:
Amy Taylor
Louisville, KY
adtl0x@r.postjobfree.com
Professional Profile:
Professional, patient, and people-person Customer Service Representative clearing obstacles to customer satisfaction. Applies extensive knowledge of product and company structure to direct customers promptly to appropriate solutions. Excellent Communication with clients, customers, peers, and managers Core Skills & Abilities:
Exceptional Customer Service
Active-Listener
Problem Solving
Critical Thinking
Excellent Computer Skills
Microsoft Word, Excel, Power
Point, and Outlook
Inbound/ Outbound Calls
Data Entry
Empathy
Account Updates
Detail -Oriented
Professional Experience:
Gazelle-Eco ATM Aug.2021 to Jan.2022
Cell Phone Sales Representative
Provided support to buyers for purchases and returns
Responded timely to heavy email volume from B2B clients and internal teams
Managed and maintained multiple shared inboxes
Organized and enter data into an in-house web portal
Worked closely with direct and cross functional teams to execute on sales related tasks
Problem solved and made independent decisions regarding customer disputes
Documented processes thoroughly and generated reports as needed Accu-Tech Mar.2017 to Apr.2019
Assembly Line Packer
Sorted incoming and outgoing items to track losses and damage.
Packaged various tobacco, and alcohol products for resale and display
Removed defective products for recycling or disposal
Recorded package and order information for tracking purposes
Lead the line and was responsible for line flow and quota Knox Family Rentals Apr.2015 to Mar.2019
Office Assistant
Assisted with daily office functions, such as typing, filing, and, running errands
Fielded questions from staff, customers, and vendors using phone and email
Employed safety and security procedures to protect sensitive information.
Drew up contracts, leases, and marketing materials
Reconciled accounts and managed documents to facilitate office operations
Oversaw Cleaning Crew, Scheduling, and Payroll
Howerton Trucking and Materials Dec.2010 to Apr.2015 Office Clerk
Acted as the first point of contact for payroll and benefit inquiries
Documented and maintained administrative procedures for benefit processes
Maintained payroll and benefits records for new and existing employees
Maintained data integrity by verifying documents prior to upload Client Services
Kept accounts current with updates about posted payments and outstanding balances.
Documented incoming calls, outgoing calls, and special actions in detail in CRM software.
Conferred with customers by telephone or chat services to address concerns.
Maintained meticulous electronic and physical filing systems with clients' records. Education:
Salem High School/ Diploma
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