Service Representative Customer

Kashif Zahid

BARTLETT, IL 224-***-**** ************@*******.***

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Upselling Products and Services

Effective Written and Verbal Communication

Upbeat and Positive Personality

Microsoft Access

Work history

Customer Service Specialist, Accelerated Inc

Elk Grove Village, IL June 2020 - October 2022

Built relationships with customers and community to promote long term business growth.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Contributed to team objectives in fast-paced environment.

Negotiated prices, terms of sales and service agreements.

Prioritized tasks and projects to meet tight deadlines.

Exceptional computer skills

Trained new employees on customer service, money handling and organizing strategies.

Office Administrator, Maestro Group

Chicago, IL March 2017 - May 2020

Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.

Tracked office supplies and restocked low items to keep team members on-task and productive.

Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.

Trained new employees on administrative procedures, company policies and performance standards.

Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.

Verified salaried and hourly employee timecards to prepare accurate bi-weekly payroll.

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Assisted with coordination and hosting of company events. Passenger Service Agent, Swissport USA

Chicago, IL April 2016 - February 2017

Tagged baggage and routed to appropriate location for loading and screening.

Oversaw ticketing, gate and ramp services.

Checked in luggage and confirmed all carry-on items met federal guidelines.

Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Escorted handicapped passengers from terminal to aircraft.

Monitored security and maintained operational protocols. Education

Bachelor’s in accounting.

Certified in Web Designing.

Certified in Microsoft Office & Computer Literacy.

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