English Teacher Personnel Specialist

Tracy M. Hansen

*** * ****** ******

Carbondale, KS 66414

(Home) 785-***-****

Email: **************@*****.***

OBJECTIVE

To obtain a challenging and rewarding career utilizing my professional background, skills and education.

SUMMARY OF QUALIFICATIONS

Highly qualified with exceptional communication and training skills with over twelve years military experience

Management experience in a team-oriented workplace

Excellent organizational management skills, punctual, efficient in providing key decision makers with accurate, reliable, and current information

Knowledge and experience in business, supervision, and management

Proficient in Windows, Microsoft Word, Excel, PowerPoint, Access, and Publisher

Teaching both young children and adults multiple life changing skills.

EDUCATION

2009 - Present Southwestern College Winfield, Kansas

Master of Business Administration

Hours Completed: 12

2004 - 2008 Southwestern College Winfield, Kansas

Degree: Bachelor of Science

Major: Human Resources Development

Hours Completed: 124

Graduation: May 31, 2008 Cumulative GPA: 3.54

2004 - 2008 Southwestern College Winfield, Kansas

Major: Computer Operations Technology

Hours Completed: 61

2004 – 2005 Baker University/New Horizons Wichita, Kansas

Microsoft Certified Systems Engineer

Hours Completed: 18

2002 – 2003 Brown Mackie College Salina, Kansas

Major: Business Management

Hours Completed: 25

1992 – 1993 Salina Vocational School Salina, Kansas

Certified Medical Transcription

EXPERIENCE

August 2019 – Present

VIPKid

ESL Online English Teacher

Prepares 1-on-1 online full immersion English language and content classes

Works with children ages 5 to 12 to develop English speaking, reading, and writing skills

Utilizes a variety of teaching methods to construct vivid English contect and to inspire student’s enthusiasm of English study

Identifies the individual requirements of the students and helps them with spoken skill accoringly

Provides consistent feedback about student’s progress and administers formal testing as needed.

February 2017 – March 2018

Caregivers Home Health

Insurance/Billing

Supervisor: Heather Strecker 785-***-****

Acted as a intermediary between a healthcare facility and the insurance companies

Assembled and maintained patient records

Reviewed transcriptions and interacted with physicians and nurses to ensure all relevant information had been recorded

Verified patient benefits eligibility and coverage

Followed up with insurance companys on unpaid or rejected claims. Resolved issue and re-submited claims.

Process insurance claims for private and employer insurance reimbursement

Worked with patients to develop self-pay arrangements and payment plans

Answered questions on patient responsible portions, copays, deductibles, write-off’s, etc

Performed clerical duties in the medical office, answeried telephones, managed patient correspondence, and entered data into computers.

March 2016 – December 2016

Carbondale Thriftway

Store Shift Manager

Supervisor: Kevin Clemmens 785-***-****

Managed twelve employees

Performed all duties of a cashier

Ensured all department associates receive proper training and supervision

Worked the customer Service Counter and provided services to customers to include answering and routing telephone calls, solving problems, issuing money orders, providing rain checks and handling bill payments

Maintained employee work schedules including assignments, job rotation, training, vacations, coverage for absenteeism, and overtime scheduling

Balanced cash drawers, prepared store deposits, and completed necessary paperwork

Responsible for managing the department inventory, pricing integrity, merchandising and labor

Planned, ordered and processed grocery products according to the work plan and standards to maximize sales and gross profit

Ensured correct ordering, receiving, unloading, storage and rotation of merchandise and building of displays

Assumed the responsibilities of the Deli and the Meat department in their absence

June 2010 – October 2014

Kansas Air National Guard 190 ARW/FSS, Topeka, Kansas

Personnel Systems Manager (3S071/GS-09/AGR)

Personnelist (3S071/GS-09/Traditional)

Supervisor: MSgt Scott Moser 785-***-****

During this time I single-handedly ran two offices as the Personnel Systems Manager and the Installation Personnel Readiness Technician. Coordinated with the Unit Deployment Managers and processed over 300 deployment orders for wing service members deployed in support of three different theaters, I also reviewed and processed amendment orders, and calculated leave for individuals who returned from deployment

Was active using the ID cards machine creating new ID’s and updating Personel and dependent information in DEERs

Created and updated DD 214’s and SGLI’s

Developed policy letters and delegation letters

Advised officers and airmen on military personnel issues and programs

I managed and assisted in training on the technical aspects of PDS to include MilPDS, Enterprise Output Manager, Citrix, Discoverer, and CHRIS.

Installed, configured, maintained, and repaired 190 Air Refueling Wing Force Support Squadron (FSS) computer systems and render end-user support

As the Computer Support Administrator I assisted all individuals in the FSS with computer problems and acted as the liaison between the FSS and the 190ARW Communications Squadron

Conducted interviews to determine individual interests, qualifications, and personnel data. Briefs personnel about programs such as assignments, promotions, separations, retirements, benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, and career progression

Created, maintained, and audited computerized personnel data and personnel records in MilPDS

Monitored personnel readiness programs. Performs Personnel Support for Contingency Operations (PERSCO) functions

Oversaw personnel activities and functions and inspected personnel activities for compliance with policies and directives. Reported discrepancies and recommended corrective action to the commander and chief

Monitored performance of systems users, identified problems and discrepancies and provided assistance resolution to superiors, Wing leadership and served as the liaison between personnel work centers and NGB/A1Q.

January 2007 – June 2010

Kansas Joint Forces Headquarters, Topeka, Kansas

Supervisor: Lt Col Shelly Bausch 785-***-****

Human Resources Classification Specialist (3A071/GS-09/AGR))

I was Responsible for management of the Air National Guard Unit Manpower Document (UMD) for both the 190 Air Refueling Wing and 184 Intelligence Wing, Army National Guard Voucher, and Support Manning Document (SPMD) for the Kansas National Guard

I was involved with the Base Realignment and Closure (BRAC) that affected McConnell AFB that required gathering data and providing the information needed to get the UMD in line with Unit needs at both the 184th and 190th Air Wings.

Maintained records pertinent to the authorized and actual employment strength of the Kansas National Guard

Worked closely with Army/Air Manpower offices and National Guard Bureau

Assisted all Army and Air National Guard personnel (to include first line supervisors through Commanders), statewide, on manpower issues Creates power point presentations and gives briefing over classification actions for new supervisors

Worked with multiple data bases to update, track and monitor personnel actions

Processed all job applications for full-time positions in Kansas National Guard

Processed all Standard Form 52’s for movement of personnel assigned throughout the Kansas National Guard

Created and inputs Request for Personnel Actions Standard Form 52’s into DCPDS

Researched regulations, policies, directives, and publications on personnel actions, to include position descriptions

Verified that all individuals are in the correct position descriptions in accordance to all new and old CRA releases

Assisted the Personnel Systems Manager (PSM) making sure that all data inputs are correct within the system

August 2002 – January 2007

184th Aircraft Maintenance Operations Flight

184th Maintenance Group/Maintenance Operations Flight

184th Logistics Support Flight

McConnell AFB, Kansas

Supervisor: Chief Ronald Sageser 316-***-****

NCOIC, Commander Support Staff (3A071/GS-06/AGR)

Provided administrative and personnel support to the Maintenance Commander and approximately 100 plus personnel

Advised leadership on proper rules and regulations concerning management or force management decisions. Identified and researched a wide variety of administrative problems to determine the best solution when there was not one absolutely correct or appropriate solution and recommended the course of action to be followed

Appointed as Workday Control Officer keeping track of and creating orders and amendments for 100 plus personnel using AROWS

Appointed as Training Monitor tasked with ensuring that all Maintenance Group personnel are current on all training

Assisted the Maintenance Logistics Manager monitoring security clearances and mobility equipment lists

Served as the alternate Unit Deployment Manager (UDM) for all Maintenance Group personnel

Assisted the UDM in conducting deployment training for the wing

Assisted the Resource Advisor keeping track of government purchases providing reports on current operating balances

IMPAC card holder for the Maintenance Group

Performed duties as a government Purchase Card holder

Routinely worked with the 184 Contracting Office in the processing of commitment and obligation documents through the accounting and C.A.R.E. system

As Work Group Administrator provided technical support and troubleshooting for daily operations maintaining over 200 computers in the Maintenance Squadron

Performed Client Support Administration (CSA) functions such as managing hardware and software, loading network printers, installing RAM into computer towers, backing up user profiles onto the share drive, deleting user profiles, resetting user passwords, and changing user settings on the computer

Worked closely with Commander and Chiefs on personnel/manning issues, workday control, and various other administrative/personnel duties

Provided assistance in developing policy letters and delegation letters

Put together power point presentations and did briefings

Created manual and electronic file plan for the Maintenance Operations Flight using the Air Force Records Information Management System (AFRIMS)

Maintained personnel files and records for individuals in the Maintenance Squadron

Used PC III to process personnel actions such as ordering Career Development Courses, extensions and tests. Ran reports such as OJT roster, Alpha roster and RIP’s. Requested decoration reports and reviewed transaction registers

Used MilPDS to gather information to run alpha rosters and other various reports for the commander

Completed updates using the Core Automated Maintenance System (CAMS/GO81) for training, Air Force Specialty Codes (AFSC) changes, and printing reports

As Equipment Custodian, managed a yearly inventory to keep track of all government resources to include the usage of more than 300 pieces of computer equipment

June 2000 – September 2006

184th Mission Support Flight

McConnell AFB, Kansas

Supervisor: SMS William Mukes 316-***-****

Personnel Specialist (3A071/GS-06/AGR)

Developed and maintained multiple databases to update, track, and monitor awards within the wing for over 600 unit members. Created these data bases to ensure a more efficient and accurate process of customer support and timeliness of personnel actions

Researched regulations, policies, directives, and publications

Worked with enlistments, reenlistments, awards and decorations, and Officer Performance Reports

Updated information in MILPDS regarding awards and decorations, enlistments, and Officer Performance Reporting dates

Created spreadsheets and databases to track due dates for awards, decorations and overdue Officer Performance Reports

Was active using the ID cards machine creating new ID’s and updating DEERs

Created and updated DD 214’s and SGLI’s

Worked on Manning issues within the Maintenance Group as well as assisted with updating the Manning Document for the 184th ARW

REFERENCES

MSgt Jacob Urban /190th MXS Section Supervisor 785-***-****

Kevin Clemmens/Carbondale Thriftway Manager 785-***-****

Shannon Seals/Carbondale Police Department 785-***-****

MILITARY EDUCATION

Personnel 3-Level Course Keesler AFB, MS

January 9-March 5, 2011

HRO Specialist Classification course, Rosslyn, VA

June 2-June 7, 2008

Position Classification Course, Baltimore MD

January 28-February 8, 2008

Information Management 7-Level Course, Keesler AFB, MS

June 11-June 24, 2006

A+ Hardware/Software Course

April 25-May 6, 2005

Airman Leadership School, PME, McConnell AFB, KS

March 2004

USAF Honor Guard Protocol, McConnell AFB, KS

August 2-August 18, 2002

Information Management 3-Level Course Keesler AFB, MS

February 2-March 22, 2002

Basic Military Training, Lackland TX

August 14-September 22, 2000

MILITARY AWARDS

Airman of the Quarter: October – December 2003

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