Administrative Assistant Executive

CINDY GARZA

***********@*****.*** +1-210-***-****

Work Experience

Fraud Specialist II JPMorgan Chase & Co - San Antonio, TX July 2017 to Present

• Reporting fraud, declined transactions, customer verification, and responses to Fraud Alerts.

• Successful balance focus on business results with offering options and finding solutions to help our customers.

• Builds and maintain business relationship with clients/customers / members by providing prompt and accurate service so as to promote customer loyalty.

• Interpret, explain, and enforce department policies and procedures. Operate and troubleshoot computer system and application problems. Provide a full range of customer service related to billing. Handle a diverse set of customer comments, inquiries and complaints in a polite and professional manner.

•sapphire department handle top customers

Senior Executive Assistant SECOPSA Mex - San Antonio, TX April 2011 to November 2015

• Provide General secretarial / administration support to Senior Manager and Directors. • Responsible for answering and screening telephone calls and face to face enquiries. • Making appointments and arranging travel accommodation. • Raising purchase orders, expense claims and arranging invoices. • Maintaining and enhancing the working environment of the department. • Carrying out routine administrative duties, photocopying and filing etc. • Dealing with incoming emails, faxes and post. • Producing board meeting papers, agendas, and facilities for meetings. • Promoting a professional image of the company. • Responsible for stationery acquisition including periodicals and subscriptions. • Senior Manager Family • Paying the Schools -Paying lease apartments - Enrolling in all academic stuff for his children • Go to all Drs. Appointments - Go to school meetings - • Paying all expenses for household and office.

Administrative Assistant ALIMENTOS SAGA de MVA June 2002 to March 2011

• Provide general secretarial- administration support to Senior Management • Planning and implementing strategies to attract customers, • Coordinate daily customer service operation. (sales, orders, payments) • Collections

Agent MEXICANA DE AVIACION February 2008 to November 2010

• Arranging flights, insurance and accommodation. • Using a booking system to secure holidays. • Collecting and processing payments. • Advising clients on travel arrangements, e.g. visas and passports. • Sending out tickets to clients. • Keeping clients up to date with any changes. • Customer Services

Education

Bachelor's degree in Human Resources Facultad de contaduría - Monclova, Coah.

Commercial Image Diagnosis, coaching Fundamentals, Customer Satisfaction Analysis, Branding Management

Skills

Software M Office,

Organize Proactive Administration Secretarial duties

Document management

Event management

Diary management

Conflict Management

Benefits Administration

Payroll

Recruiting

Languages

•Spanish - Fluent

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