RENATO M. MELGAR

***** ********* **. ********, ** 91306

email: adtkxm@r.postjobfree.com

818-***-****

Bartender with 10+ years of customer service experience and engagement. Looking to grow and develop with an equally awesome company. Strengths and Abilities

Extensive knowledge in

spirits and craft beers

Customer service/

Conversational skills

Leadership

Self-Motivated Beverage upselling Adaptability

Original cocktail

creations

Teamwork Bilingual

Professional Profile

• Effectively communicates with peers and management

• Strong bilingual fluency in Spanish, ability to engage customers one on one, strong conversational stills

• A natural leader with ability to motivate others and provide superb customer service

• Excellent knowledge of all beverage products required. Professional Experience

The W Hotel by Marriott

April 2022- present

Wet Bartender /Bartender

Serving and maintaining high-volume events while executing drinks in a timely manner.

Excelled at upselling customers from shelf to premium brands. Leveraged interpersonal skills and drink-making knowledge to cultivate a loyal clientele contributed to increase in sales.

California Pizza Kitchen

March 2020-May 2022

Responsible for confirming guest orders, including any special needs or requests. Preparing all bar orders as well as seated guests. Responsible for all overall cleanliness of the bar to comply with all health requirement standards.

Ensuring all side work is completed and educating the team in beverage knowledge Works closely with food and beverage directors on bar menu Assisting in inventory and accounting

Lyft

January 2018- Present

Driver

Picking up clients and transporting them to their destinations on a prompt time schedule. While securing safe driving and proper customer service. Macy's Northridge, Ca

November 2013- Jan 2018

Sales Associate (Women Shoes)

My primary responsibility as a sales associate was to make sure my customers left satisfied and content. I never hesitated to attend to multiple customers, I pride myself on being an efficient multitasker. I worked at a high-volume store and many times I would have to follow up frequently with clients and ensure all was well. Whether the product was a fair price or high-priced item I would always accept the challenge of pitching and closing the sale satisfying both our customer and company.

Iqor Simi Valley, Ca Oct

2010- Feb 2011

Collector

As a Collector I was responsible for collecting and managing accounts receivables for DIRECTV. Some of my responsibilities included placing outbound calls to consumers and using my negotiation skills to achieve repayment of debt. I was responsible for locating a consumer or following up on a previous commitment. I also was trained to counsel consumers and assist them in determining the best payment options to meet their financial obligations. Wis International Chatsworth, Ca

Jan 2010- April 2010

Inventory Associate

As an IA, I managed count stock in our customers' stores and warehouses. I worked at a different location every day. My work schedule varied, which included working unusual hours of the day, split shifts, early start and/or late finish times and may sometimes require to work overtime, I always arrived to work with strong customer service skills and a maintained a positive attitude and demonstrated time flexibility

Bank of America Simi Valley, Ca

April 2009- June 2009 (Temp)

Mortgage Collector

My primary responsibilities were collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, I would work with customers to establish full balance repayment plans or a settlement. I would also work off an established list of accounts on an automated collections system and/or auto dialer. Washington Mutual Northridge, Ca

2005-2008

Collector/ Senior Loan Counselor

Worked with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. Advise the borrower of different options including repayment or workout plans. Used all resources available to assist the borrower, whether it was to keep the property or short sale. Assisted with supervisor calls when there was a high call volume. References

Angela Yusa 310-***-****

Roxana De La Fuente 310-***-****

Andy Gomez 747-***-****

Adrian Lopez (562)- 552-8553

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