Customer Service Document Control

Filing Clerk, Cash handling Operator:

Jan **** to: September 2021//Al Ansari Exchange//Sharjah, UAE

Provide Customers with information such as Quotes, Orders, Money Exchange rates and promotions.

Administered foreign exchange trading transactions to make profits.

Managed email sends and newsletters increasing brand awareness and client email database.

Scheduled and organized consultant briefing workshops to create opportunities for business development.

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Core Competencies: HR/Business Development Officer/Assistant Manager/ HR Executive/Documents Controller/Customer Service/Cash handling Typist General in MOHRE & Immigrations:

Nov 2021 to: May 2022//Right Point Documents Clearing Services, Dubai, UAE

Oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly.

Supervise the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.

Consultation regarding Visit Visas, Immigration Cases, MOHRE operations, Labor and Immigration ETC.

Supervising the completion of all relevant immigration and visa documents. *********@*****.*** 009**-**-**-***** Bur Dubai, Dubai, UAE Career Profile:

A decision making role in a multinational, where I can foster the growth for the institution & myself through optimum utilization of my knowledge and expertise Teller, Sales & Service Officer, Cashier:

Dec 2017 to: Jan 2020//UAE Exchange LLC, // Dubai, UAE

Admirable experience in managing profitable trade in foreign exchange market.

Worked as part of a team dealing with all foreign exchange queries, handling cash, cheques and foreign currencies.

Explain all details of payment method to the customers.

Answered customers' questions, and provided information on procedures or policies.

Money transfers with different Services as Western Union, Express Money ETC

Selling and buying currency.

Providing good customer service and encouraging repeat business.

Sound skills to implement all foreign exchange transactions. Certification & Other Qualifications:

Diploma of BDIT (Basic Diploma Of Information Technology)

Diploma of CIT ( certificate Of Information Technology)

Knowledge of Microsoft Office, Microsoft Excel, WordPad, Outlook and internet applications

Diploma of English Language (United Center of Languages) Gujranwala, Pakistan

IELTS with 5.5 scores in (British Council, Lahore) Academic Education:

B. ED, Allama Iqbal Open University, Islamabad, Pakistan 2011

Bachelor of Computer Science (BCS), University of education, Lahore, Pakistan 2008

F.A, B.I.S.E Gujranwala, Pakistan 2006

Matriculation, B.I.S.E Gujranwala, Pakistan 2004 HR CO-coordinator and admin:

April 2010 to: Dec 2015 // Apex Company // Gujranwala, Pakistan

Work closely with Manager on union processes and items.

Assist in enterprise initiatives, as required.

To successfully build up an employee relation management with Retail and develop a standing as a competent and accepted contact partner.

Work with recruiters and hiring managers to coordinate and schedule interviews as requested.

Full administrative support for Human Resources. Administration & Marketing Department:

Aug 2016 to: Oct2017 // AQC ISO certification consultancy) // Sharjha, UAE

Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers.

Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management.

Establish tables of accounts and assign entries to proper accounts.

Assisting senior managers in strategic management.

Handle large amounts of paperwork and data.

Provide accurate administration of all paperwork generated at Office level. Documents Controller & Payment Recovery Officer:

Jan2016 to: June2016 // AL Naqi Water Equipment // Sharjha, UAE

Managing and maintaining reports and registers.

Attending to requests regarding access and retrieval of legal documentation.

Scanning, assessing and recording documents for key legal and financial transactions.

Assisting project document control staff as required.

Contractual Interface for all incoming and outgoing communication.

Technical knowledge of the Document Control System and processes.

Recording, checking and tracking all incoming and outgoing project documents.

Follow document controls process.

Skills:

Ability to manage & performed as multi-tasking as administration, secretariat, clerical. Receptionist, Cashier and HR

Take up Responsibilities with the Assurance of putting the best and consistent effected to come up with effective result.

Modern techniques and excel them by applying my zeal, energy and knowledge with my positive attitude,

Planning, Delivery & assessment of learning

Reflective practitioner-research in the educational workplace

Capability to work under Pressure & within time frame loyal & passionate to perform any tasks

Quick learner, Hard worker & Committed

Ability to step up to an above ground level

Able to work successfully on special projects

Duties:

Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities

Respond to incoming request for information requests for proposals in professional and creative manners

Reports to work on a regular and timely basis.

Be involved in stock control and management.

Manage accounts and meet the targets relating to revenue growth, Profit margin, Customer Retention and acquisition

Personal Information:

Gender: Female

Civil Status: Single

Passport: AF8892573

Nationality: Pakistan

Language: English (fluent)

Urdu (fluent)

Hindi (fluent)

Arabic (Beginner)

Punjabi (fluent)

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