Prevention Officer Security

Kouame Emmanuel Kouadio

**** ******* ***** ***** # **

Houston, TX 77079

Home: 734-***-****

Cell: 832-***-****

********@*****.***

Objective: Seeking Security Officer or Loss Prevention Officer Position within your company

Career Profile:

Highly motivated, energetic Law Enforcement Officer with strong work ethic and uncompromising devotion to service. Bring 20 years of security and Law Enforcement experience in both Police Force and Public Service area. Military trained, results- oriented professional and highly developed situational problem solving. Accustomed to remaining calm, maintaining self-control and thinking clearly under duress. Maintain strict confidentiality on sensitive information.

Specific skill areas:

-Basic Report Writing

-Professional and Customer Service

-Basic Legal Ramification and Law Jurisprudence

-Violence in the Workplace

-Cultural Awareness

-How to Implement a Quality Force Continuum

-Basic Fire Prevention

-Disaster and Critical Incident Management

Additional Training:

-Basic Defensive Tactics

-Extracting Violent Persons from Public Places

-Locating and Securing Weapons

-Grappling Techniques, Handcuffing and Subject Control

Professional Experience:

-1985-1995: Police Officer in Abidjan/IVORY COAST/AFRICA

-Distinguished 10 years career ensuring public safety for the city of Abidjan/Ivory Coast/Africa with culturally diverse population.

-Progressed rapidly through strict promotion requirements to handle increasingly responsible positions

-Trained new hired Officers

-Maintained consistent performance in core Law Enforcement discipline

-Led 20 Officers, educated them on patrolling strategy, arresting individuals who enforce the law

-Forensics certified after 9 months training at the Police Headquarters’/Department-of-Forensics- and -criminal –subjects in Abidjan (Ivory Coast)/Africa, coordinated training for all officers, leading to increased evidence-collection capacities for the Police Department.

-Oct 1996-Dec 1997: Nationwide Security

-Assigned to a professional building with Supervision of the parking lots

-Maintained a high visibility and presence in order to deter inappropriate and illegal actions

-observing through patrolling,or watching video cameras and alarm system for workings of a disorder or crime, and taking the appropriate action by reporting any incidents to emergency services or to a supervisor

-Make sure no unauthorized personnel can enter the building premises

-make sure the personnel wear their badges and other clients sign a registration sheet with their names

-Prevent loitering in the building

-Preventing any material loss by checking suspicious bags

-Patrol the parking lot at certain times within the day

-Inspect particular areas of the premises to make sure that no trespassers or intruders can enter or cause damages or loss

-Make sure gates and doors are locked when business hours are over

-Be on the look of suspicious activities

-Arrest any suspects in any disorder

-Jan 1998-Feb 2001: Aetna Industries/production line/Detroit-Michigan

-Be on time and ready to start the production line

-Put on required protection accessories

-Start running the line when the Manager instructed it

-Running the line repeatedly so that the semi-finished assembly moves from work station to work station where parts are added in sequence until the final assembly is produced

-Help arranging the finished parts in industrial baskets or boxes, wrap them up and stock them in the warehouse where they will be ship either to GM(General Motors),Ford or Chrysler

-Keep my workplace clean and neat as regulated by the company policy

-Provide help to employees in need

-Feb 2001-2003: Aetna Industries/Plant Security officer

-Was promoted from line worker position to Plant Security Officer performing the following duties:

-Log vehicle entry and exit to the site

-Verify required driver and load documentation accompanying any truckload to and from the delivery access point

-Clear and issue visitor badges to contractors or other visitors in accordance with established client protocol

-Perform foot or vehicle perimeter patrol

-Checking and logging secure gates and fence lines on regular or staggered routes

-Be observant of activity or vehicles immediately outside the target property

-Successfully resolve problems with clients in order to maintain loyalty and satisfaction

-March 2003-Feb 2004: Securitas Security, Inc. /Loss Prevention Officer/Detroit/Michigan

Perform routine security functions to ensure the protection of property and the safety of students and staff at an assigned Detroit Public school; and perform related duty as required:

-Observe playground area and school grounds

-Monitor school parking lots to ensure safety and security of students and staff

-Prevent trespassing, vandalism and loitering

-Report those acts to the supervisory staff

-Check doors and windows to ensure they are properly secured

-Monitor school entrances to prevent unauthorized persons are allowed access and to prevent vandalism

-Monitor lunchroom area to maintain order among students and to prevent vandalism

-Assist in the supervision of students on school buses and in school, in order to maintain discipline and order

OR performing Loss Prevention officer position in well-known stores such as JC Penny and Macy’s and grocery stores with the qualifying duty of:

-Minimizing the financial losses of a retail operation related to theft, vandalism, accident and injury

-Ability to develop ways to detect safety issues and security violations

-Put programs in place to prevent repeat occurrences

-Work cooperatively with store Manager and Law Enforcement Personnel

-Work with discretion and professionalism, and main confidentiality at all times

-Focus on employees ‘cash handling theft, inventory control, facility and equipment damage

-Secure access violation, fraud and audits of employees ‘activities

-Pay attention to inside details with acute observation

-Be in a position of authority to conduct investigations

-Watch movements of particular clients or employees

-Log in any suspicious activity, arrest shoplifters

-Inform law enforcement Officer

-Write an incident report

-Feb 2005-June 2005: Public Safety Officer 1 at Detroit Public schools

Attended the Detroit Public Safety Academy, accomplished 240 hrs. Basic Security Officer Academy Training and became PSO 1(Public Safety Officer 1)

-Performed at various Detroit Public High and elementary schools

-Secure schools premises by reporting suspicious activities around

-Filter entry and check student’s bags when necessary

-Assist schools in sport activities and make sure parking lot are secured

-Be alert for any internal and external activities, vandalism and patrol by foot at certain times

-Make sure gates and windows are closed

-Make sure classes are vacant

-Write daily incident report or

-Submit the daily log sheet to the school supervisory staff

-July 2005-Oct 2006: Advanced Security/Hamtramck/Michigan

After 2 days of training, was assigned at AAM(American Axle Manufacturing),at the Corporate’s Headquarters, performing various works:

-Register visitors to Corporate Office and announce them to the receptionist

-Patrol the Corporate office and the entire premises

-Patrol the parking lot with a site patrol car

-Patrol the plant by foot to prevent fire

-Follow all safety practices, understanding and applying company and client policies and procedures

-Provide guidance and assistance

-Report to the Console operator of any shortages of forms trucks passes, contractors, daily incidents, and any other forms needed and the urgency needed

-Stand and challenge: policy in effect at all times.

-Stand and allow yourself to be seen and ready to challenge any and all suspicious persons, vehicles

-Be alert, aware and ready to act

-Work in confined spaces while testing the environment

-Deliver HOT PERMITS for a determined period of time

-Make sure the hot permits work was performed timely

-Ensure after all that the hot permits job did not cause harm to an employee or damaged the company assets

-Write an incident report accordingly

-Oct 2005-May 2006: One Stop Oil, Inc./Waterford/Michigan

Gas Station Attendant/Assistant Manager

-Proceed for store opening and closing

-Inventory, sales and monthly sales goal

-Continually inform clients on key products and current promotions

-Responsible for the store daily report

-Deliver good customer service with pleasant personality and friendly attitude

-Collect money and provide additional service if necessary

-Always ensure customer satisfaction

-May 2006-Jan 2007: NECC (Communication Company)/Troy/Michigan

-Contact businesses and private individual by phone to promote products, services and /or charitable causes

-Solicit orders for goods and services over the phone

-Explain the products or services to potential customers

-provide pricing details

-Handle customers ‘questions

-Obtain customer information including names and addresses

-Input order details into the computer system

-Record customer details and details of transaction

-Obtain contact details of potential customers from sources including telephone directories and purchased lists

-Conduct customer and marketing surveys

-Answer telephone calls from potential customer who are responding to advertisements

-Jan 2007-Dec 2007: Manhattan Clothing store

Performed as a Loss Prevention Officer at a busy fashion clothing store,duty was resolved in:

-Protecting merchandises by thwarting dishonest shoppers and employees

-Employing covert techniques to apprehend thieves and shoplifters

-Being on constant lookout for suspicious behavior from both customers and employees

-Monitoring activities on closed-circuit security cameras

-Watching employees ‘access places (stockrooms, back door area and loading docks)

-Detaining shoplifters suspected of stealing for questioning

-Seeking support from local police authorities whenever a shoplifter is caught and apprehend

-Writing an incident report according to the events that happened, in the event to testify in court

-2008-May 2014: Metro Cars/Taylor/Michigan

Performing at this Limousine Company, duties include:

-Picking up clients and drive them to events and destinations such weddings, meetings, celebrations, hotels, transportations centers and homes

-Help clients to load and unload luggage and carrying these items to the hotels or airports

-Operating wheelchair lifts for Elderly or disabled clients

-Collecting payment for clients and provide change and receipts when asked

-Document all trips prior to the start of and at the conclusion of each trip

-Writing incident report regarding any unusual circumstances

-Performing this driving job to the client’s satisfaction

-July 2014-Present: Hospitality Loss Prevention Officer at Crowne Plaza Hotel (1700 Smith St, Houston, Texas 77002 / Tel: 713-***-****

Performing as Loss Prevention Officer at this important and professional facility in Downtown Houston by:

-Patrolling all area of the property

-Assisting guest with room access

-Monitoring closed-circuit television, perimeter alarm system, fire life safety system, locking property entrances when required

-Conducting daily physical hazard inspection

-Responding to accident

-Contacting EMS or administer First Aid/CPR as required

-Assisting guests/employees during emergency situations

-Notifying appropriate individuals in the event of accidents, attacks or other incidents

-Defusing guests/employees disturbances

-Completing incident report to document all security/loss prevention related incidents

-Handling all interruption and complaints

-Resolving safety hazard situations

- Escorting any unwelcome persons from the property with interrupting the orderly flow of property operation

-Reporting to scene of vehicle accidents/thefts

-Calling for assistance using proper code responses

-Completing a loss prevention shift summary/daily activity report

-Releasing information only to authorized individuals

-Conducting interview with relevant parties

-Conducting investigations and gather evidences

-Following all company policies and procedures

-Reporting accidents, injuries, and unsafe work conditions to manager

-Ensuring uniform and personal appearance are clean and professional

-Maintaining confidentiality of property information

-Protecting company assets

-Anticipating and addressing guest’s service needs

-Assisting individual with disabilities

-Developing and maintaining positive working relationship with others

-Supporting team to reach common goal

Education:

-High school Diploma

-Police Academy in Ivory Coast /Africa

-Some college in Business Administration and some in Public Safety (Wayne County Community College/Detroit/Michigan)

-Public Safety Academy/Officer 1

-Bilingual: French-English/French native

Contact this candidate