Customer Service Associate

EXPERIENCE

Jenna Muldez

SAUTÉ COOK

757-***-**** **********@*****.*** Virginia Beach, VIRGINIA 23452 Hardworking Saute Cook/Server focused on producing quality food and providing excellent customer service. Customer-oriented worker with deep experience with POS systems, food preparation and safety regulations. Talented Customer Service Associate skilled at balancing customer needs and company demands. Electively builds loyalty and long-term relationships with guests while achieving all individual sales goals. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Objectives currently, I plan to obtain a position with a well established company. Customer service has provided me with the opportunity to advance my career options. I will prove myself as a responsible and mature individual once I am employed. SAUTÉ COOK

Noodles And Company

Virginia Beach, VIRGINIA

May 2022 - Present

Prepare a variety of meats, seafood, poultry and vegetables according to printed recipes and proper plate presentation.

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Knows and complies with procedures so that the kitchen operates in a timely way that meets quality and service standards.

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• Assists with food prep assignments during o f-peak periods as needed.

• Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve.

• Follow sanitation and safety procedures including knife handling and kitchen equipment.

• Acts with integrity, honesty and knowledge that promotes the culture of Noodles & Company.

• Contributes to a positive team environment.

PERSONAL CARE ASSISTANT

Hand 'N Heart

Virginia Beach, VIRGINIA

May 2020 - May 2022

Monitor patients physical and emotional well-being and report unusual behavior or physical ailments to medical sta f.

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• Answer patient call signals, signal lights, bells, or intercom systems to determine patients needs.

• Turn on reposition bedridden patients.

Provide physical support to assists patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

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• Review patients dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet. Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing sta f.

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• Feed patients or assist patients to eat or drink.

• Supply, collect, or empty bedpan.

• Undress, wash, and dress patients who are unable to do for themselves.

• Communicate with patients to ascertain feelings or need for assistance. SERVER Virginia Beach, VIRGINIA

EDUCATION

Finn Mccool's Fish House & Tavern February 2018 - June 2020

• Prepare restaurant tables with special attention to sanitation and order.

• Attend to guest upon entrance.

• Present restaurant menus and help customers select food/beverages.

• Take and serve orders.

• Enter all orders into POS and communicate allergies or special request to the kitchen.

• Collect credit card, cash and gift certi cate payments, and accurately dispense change for cash transactions.

• Clear and reset tables.

PERSON IN CHARGE

Jimmy John's

Virginia Beach, VIRGINIA

June 2010 - February 2018

• Lead and manage shifts while being in charge of the store.

• Communicated clearly, concisely and accurately in order to ensure e fective shift operations.

• Maintain sanitation, health, and safety standards in work areas.

• Work fast and accurately under high pressure environment.

• E fectively operate POS systems.

• Clean food preparation equipment, work areas, counters and tables.

• Take orders over the phone and upfront in person while executing online orders as well.

• Slice meats quickly and accurately.

• Count and balance tills at the beginning and ending of each shift.

• Taking care of deposits.

SERVER

Bravo Italian Kitchen

Virginia Beach, VIRGINIA

April 2016 - August 2017

• Assists in the maintenance of the restaurant and equipment area via opening and closing checklists. Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Team and the Guest.

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• Greet guests and takes order utilizing suggestive selling and up-selling techniques. Maintain a complete knowledge of all alcoholic menu items, liquor brands, beers, non-alcoholic selections, and daily specials.

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• Ability to maintain good coordination while serving orders quickly.

• Prepare guest checks and process credit cards while adhering to all cash handling and credit card procedures. SERVER

Veterans United Home Loan Amphitheater

Virginia Beach, VIRGINIA

April 2006 - September 2016

• Greeted patrons attending entertainment events.

• Assisted patrons in nding seats, lighting way with ashlights, if necessary.

• Jotted down customer orders and promptly delivered food and drinks.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

• Delivered customer checks and securely processed credit card or cash payments. Attended company and restaurant required trainings and meetings, for the season March- October (SEASONAL) improving skills.

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SKILLS

HIGH SCHOOL DIPLOMA

Green Run, Virginia Beach, VIRGINIA

Jun 2006

Understanding of various cooking method,

ingredients, equipment and procedures.

• • Ability to work in fast paced enviroment.

• Customer and Personal Service • Active Hands-On Learning.

• Food safety procedures • Guest experiences

• Reheating and cooldown procedures • Proper equipment operation

• Food inspection • Check payment processing

• Food safety understanding • Communication listening actively

• Time management • Safe Handling Standards

• Food Allergies • Food Storage and Rotation

• Food Safety Labeling Systems • Emergency Situations

• Personal Grooming Care • First Aid Certi cation

• Mobility Support • Personal Care Assistance

• Focus and Follow-Through • Money Handling

• Leadership

Contact this candidate