General Manager Chief Operating

Scott Eldredge

Albuquerque, NM 505-***-**** *********@***.*** https://www.linkedin.com/in/sceldredge/

General Manager, COO, CEO

Proven leader in Hotel, Casino, F & B, Golf, Travel Center, Grocery/C-Store, and Outdoor Recreation industries with 12+ years in C-level management, 20+ years Marketing, and extensive multi-million-dollar pre-opening/opening/expansion/remodel experience.

Hands-on, resourceful executive dedicated to delivering operational excellence and optimizing team performance. Proven results in leading organizations to achieve record-high revenue, efficiency, and growth objectives. Demonstrated history of overseeing facilities, cost-containment, marketing, and regulatory functions in Commercial and Native American gaming and hospitality industries. Talented in collaborating with Board members, public officials, and community. Mentor-style leader and champion of collaborative teamwork.

Areas of Expertise

Operations Management *$250 million/1000+ team

Distressed Property Turnarounds

Organizational Development

Team Leadership

Business Development

Financial Oversight

Gaming Regulations & Policies

New build/expansion/remodel

Strategic Planning

Pre-Opening/Opening

Community/Public Relations

Analysis & Process Improvements

Mentoring & Coaching Teams

Tribal Liaison

Professional Experience

Apache Business Corporation, Dulce, NM & Florida

Chief Executive Officer, 2020 - Present

Selected for role to launch new corporation by consolidating Jicarilla Apache Nation’s for-profit businesses, including casinos, hotels, oil and gas, retail, travel centers, and hunting/fishing enterprises. Execute daily operations and conduct strategic planning and analyses to achieve corporation’s profit objectives. Optimize organizational structures and employee engagement to improve efficiencies. Direct strategies for marketing, food & beverage, remodeling, and expansion.

Secured 25% reduction in fees by consolidating for-profit businesses’ boards and legal/accounting functions resulting in time savings and efficiencies.

Raised staff engagement & reduced turnover by 10%+ through training & performance improvements.

Kickapoo Lucky Eagle Casino Hotel, Eagle Pass, TX

General Manager, 2017 - 2019

Oversaw operations and marketing functions and reported to Tribe’s Business Board of Directors. Led 1K+ member-team in producing an annual revenue of $250M through casino/hotel, RV park, restaurants, bars, and gaming events. Initiated marketing improvements and launched Make A Difference (MAD) guest service program. Transformed players club resulting in increased carded coin in percentages.

Generated record high EBITDA results while also boosting employee morale, reducing staff turnover by 20%, and cutting overtime by 50% through effective scheduling practices.

Secured 97% year-round occupancy rate (from 71%) through database analyses & VIP guest programs.

San Felipe Casino, San Felipe Pueblo, NM

General Manager, 2014-2014 and 2016 – 2017

Served in operations executive role over two timeframes to direct $70M+ in revenues and 800+ staff. Property included casino, RV Park, restaurants, travel center, and showroom.

Reversed declining net income results to produce 10-year high profitability results.

Implemented efficiency & scheduling changes to decrease payroll expenses by 10% & food costs by 8%.

Downs at Albuquerque Racetrack and Casino, Albuquerque, NM

Chief Operating Officer/General Manager, 2012 - 2013

Completed 18-month contract to facilitate pre-opening and opening process for new $60M+ racetrack and casino. Developed business strategy inclusive of design, construction, and launch.

Recognized by ownership group’s leadership team for delivering project on time and on budget.

Built business into $70M revenue-generating property with 500+ employees.

Buffalo Thunder Resort and Casino, Pueblo of Pojoaque, NM

General Manager, 2011 - 2012

Led daily operations and administered $125M+ in annual revenue for property with 3 casinos and AAA 4 diamond golf resort hotel. Carried out monthly income statement reviews with every department to maximize efficiency and achieve revenue objectives.

Cut labor expenses by 11%+ through labor scheduling analyses that optimized resource allocations.

Achieved highest EBITDA results in company’s history.

Inn of the Mountain Gods Resort, Mescalero Apache, NM

Chief Operating Officer, 2010 - 2011

Conducted extensive analysis and strategic planning to generate comprehensive business plan for multi-property company with $200M in revenue and 1.4K+ employees.

Increased EBITDA by 5%+ for 2 consecutive years; yielding property’s highest profitability in 7 years.

Crafted innovative carded coin in strategy resulting in a 12%+ increase.

Cherokee Nation/Hard Rock Tulsa, Tulsa, OK

Vice President of Marketing/Mentor, 2010 - 2010

Created mentorship program to transition VP of Marketing role to Cherokee Citizen. Trained new VP on developing marketing strategy for $190M+ corporation with 1.5K employees and multiple hotel properties. Opened 3 properties within tenure.

Santa Ana Star Casino, Pueblo of Santa Ana, NM

General Manager, 2005 - 2010

Directed operations and $125M budget for multi-use property with casino, bowling alley, restaurants, and event arena. Originated co-op marketing initiatives with Hyatt Regency Tamaya Hotel. Implemented CORE Values program to train/motivate employees. Negotiated 5-year naming rights of events arena with City of Rancho Rio.

Career Note: 12+ years of earlier commercial gaming experience in Las Vegas, Reno, New Mexico, and Colorado; companies include Golden Entertainment, Silverton Lodge and Casino, and Maloof Hotels and Casinos.

Education & Credentials

Bachelor of Arts in Business Administration, Cum Laude

New Mexico Highlands University, Las Vegas, NM

Certifications & Accomplishments

Casino Management Association Certification & Guest Speaker

Eagle Pass, TX Economic Development Committee Member

Named New Mexico Top 40 under 40 Business People

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