Customer Service Call Center
Resume:
KANDI WILLIAMS
*** **** **** ** *****, Tacoma WA 98444
*************@*****.***
To whom it may concern:
I am interested in finding a position as a customer service professional. I know that my Customer Service skills and my strong work ethic would be helpful for me to be a successful candidate in any position.
I am confident that if you ask me to complete a task, I will complete the task with excellence and to the best of my ability. I am an agreeable person; I have excellent work ethics and will focus on becoming a valuable team player. Effective criticism is how I am able to progress and become outstanding. I am a person of high integrity, with great work ethics, and one who always aims to get the job done efficiently and accurately.
My education includes an Associate’s Degree as a Para-Educator. I have over 10 years of call center/customer service skills. I am currently working and enjoying my role as a Procedural Scheduler, I help schedule important procedures for patients. I have worked in the medical field at Multicare Health Systems and TRA Medical Imaging. At Multicare, I worked Full-time as a Radiology Scheduler. I have also held positions as a Switchboard Operator & worked in Imaging File Room (for Radiology). At TRA Medical Imaging, I worked in the Administration office and the call center.
Currently, I am interested in finding a remote, full-time position. I prefer evening and/or weekend shifts but am flexible. Looking for a position that will allow me to grow and learn new skills. I am a hard worker, dependable, and have excellent customer service skills. I have taken college classes in Medical Terminology, Business Math, Ten key by touch and Microsoft Word & Excel. I feel confident that I can learn new skills if given an opportunity.
Please contact me at your convenience.
Sincerely,
Kandi Williams
KANDI WILLIAMS
901 Tule Lake Road S. Tacoma, Was 98444
*************@*****.***
Objective:
To obtain a position in an exciting environment as a customer service professional.
Summary of Qualifications:
* More than 10 years of successful customer service experience working in a call center and business environment. Focus on active listening skills, human relations, conveying information effectively, and critical thinking.
* Schedule patients for Radiology Exams and procedures that includes General Anesthesia, IV Sedation for Pediatrics, and Nano (GAS).
* A person of high integrity, with great work ethics, and one who always aims to get the job done efficiently and accurately.
* Possess solid computer skills and have an excellent working knowledge using Microsoft Word, Excel, PowerPoint, and Outlook. Also, able to utilize office equipment including photocopier and fax machine.
* Well organized, able to multi-task and able to manage time effectively.
* Knowledge of clerical procedures and systems such as Microsoft Office, managing files and records, designing forms, and other office procedures.
* Type up to 50 WPM and 10 key by touch
* Able to work well in a team environment or independently.
Values include:
* Punctuality & hard worker
* Integrity
* Attention to detail
* Managing stressful situations & resolve issues effectively
* Quick learner
* Flexibility
Courses taken to enhance my ability to provide excellent customer service includes the following:
*Microsoft Office & Excel
* English 101
* Stress Management
* Ten Key by touch
* Medical Terminology
Employment History:
CommonSpirit,
Procedural Scheduler
Tacoma, WA 2022- Present
Trueblue Switchboard/Admin Asst.
Tacoma, WA 2021- 2022
Centene, Coordinated Care, Tacoma, WA 2020- 2021
TotalMed, Coordinated Care, Tacoma, WA 2019- 2020
Terra Staffing, True Blue (People Ready) Tacoma, WA 2019- 2019
Multicare, Imaging Scheduling, Tacoma, WA 2014-2018
Education:
Clover Park Technical College
Associate of Arts: Applied Technology
June 2006
Stadium High School
High School Diploma
June 1993
Contact this candidate