KANDI WILLIAMS

*** **** **** ** *****, Tacoma WA 98444

253-***-****

adtkvs@r.postjobfree.com

To whom it may concern:

I am interested in finding a position as a customer service professional. I know that my Customer Service skills and my strong work ethic would be helpful for me to be a successful candidate in any position.

I am confident that if you ask me to complete a task, I will complete the task with excellence and to the best of my ability. I am an agreeable person; I have excellent work ethics and will focus on becoming a valuable team player. Effective criticism is how I am able to progress and become outstanding. I am a person of high integrity, with great work ethics, and one who always aims to get the job done efficiently and accurately.

My education includes an Associate’s Degree as a Para-Educator. I have over 10 years of call center/customer service skills. I am currently working and enjoying my role as a Procedural Scheduler, I help schedule important procedures for patients. I have worked in the medical field at Multicare Health Systems and TRA Medical Imaging. At Multicare, I worked Full-time as a Radiology Scheduler. I have also held positions as a Switchboard Operator & worked in Imaging File Room (for Radiology). At TRA Medical Imaging, I worked in the Administration office and the call center.

Currently, I am interested in finding a remote, full-time position. I prefer evening and/or weekend shifts but am flexible. Looking for a position that will allow me to grow and learn new skills. I am a hard worker, dependable, and have excellent customer service skills. I have taken college classes in Medical Terminology, Business Math, Ten key by touch and Microsoft Word & Excel. I feel confident that I can learn new skills if given an opportunity.

Please contact me at your convenience.

Sincerely,

Kandi Williams

KANDI WILLIAMS

901 Tule Lake Road S. Tacoma, Was 98444

253-***-****

adtkvs@r.postjobfree.com

Objective:

To obtain a position in an exciting environment as a customer service professional.

Summary of Qualifications:

* More than 10 years of successful customer service experience working in a call center and business environment. Focus on active listening skills, human relations, conveying information effectively, and critical thinking.

* Schedule patients for Radiology Exams and procedures that includes General Anesthesia, IV Sedation for Pediatrics, and Nano (GAS).

* A person of high integrity, with great work ethics, and one who always aims to get the job done efficiently and accurately.

* Possess solid computer skills and have an excellent working knowledge using Microsoft Word, Excel, PowerPoint, and Outlook. Also, able to utilize office equipment including photocopier and fax machine.

* Well organized, able to multi-task and able to manage time effectively.

* Knowledge of clerical procedures and systems such as Microsoft Office, managing files and records, designing forms, and other office procedures.

* Type up to 50 WPM and 10 key by touch

* Able to work well in a team environment or independently.

Values include:

* Punctuality & hard worker

* Integrity

* Attention to detail

* Managing stressful situations & resolve issues effectively

* Quick learner

* Flexibility

Courses taken to enhance my ability to provide excellent customer service includes the following:

*Microsoft Office & Excel

* English 101

* Stress Management

* Ten Key by touch

* Medical Terminology

Employment History:

CommonSpirit,

Procedural Scheduler

Tacoma, WA 2022- Present

Trueblue Switchboard/Admin Asst.

Tacoma, WA 2021- 2022

Centene, Coordinated Care, Tacoma, WA 2020- 2021

TotalMed, Coordinated Care, Tacoma, WA 2019- 2020

Terra Staffing, True Blue (People Ready) Tacoma, WA 2019- 2019

Multicare, Imaging Scheduling, Tacoma, WA 2014-2018

Education:

Clover Park Technical College

Associate of Arts: Applied Technology

June 2006

Stadium High School

High School Diploma

June 1993

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