Service Advisor Customer
Resume:
BENJAMIN LAMKIN
*** ******* ***** - *******, ** *7087
*******************@*****.***
Github: https://github.com/benjamindavidlamkin
Experienced in Excel, VBA, Python, SQL & HTML. An insatiable hunger to learn new skills and tackle new challenges. Strong emphasis on working collaboratively with a like-minded team to ensure optimal results across multiple asset classes.
PROFESSIONAL EXPERIENCE
VIRTUAL TRIAGE ADJUSTER, Allstate Insurance Company
February 2019 - Present
●Write accurate estimates and supplements based on photos.
●Review, reconcile, and negotiate with repair facilities via live-streaming technology; Perform recycled and accessory parts searches.
●Condition vehicles and prepare reports for customers to settle total loss claims, determine salvage value, and determine and settle total loss vehicles.
INSIDE AUTO TECHNICAL ADJUSTER, Allstate Insurance Company, Nashville, TN
April 2018
●Utilize company guidelines to write quick photo claims, initial estimates, and supplements; Exceed personal and company productivity goals, while maintaining quality and accuracy.
●Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned, including coverage, liability, status, and damages that are applicable for each claim.
●Analyze case facts and related claim information to determine accurate and appropriate compensations while identifying any potential fraud for each property and auto claim.
●Responsible for interpreting, understanding, and applying multiple policies/products and multi-jurisdictional claim handling requirements; Maintain compliance with the laws and regulations of over 22 states as they relate to collision repair and parts usage.
FIELD SUPERVISOR, Waterscapes Backyard Resorts, Nashville, TN
●Responsible for overseeing all phases of the installation and repair process for pool hardscapes; Coordinated, implemented, and managed all facets of a project while maintaining quality and safety standards.
●Recommended and assisted with the development and implementation of new and revised business process improvements to increase productivity, reduce cycle time and costs, improve quality, and maintain customer satisfaction.
●Exercised effective supervisory and personnel management skills, to include recruiting, hiring, training, and performance management in addition to planning, assigning, and directing work, addressing complaints and resolving problems as necessary.
●Maintained professionalism in a construction environment while communicating with high profile clientele; Proactively diagnosed any customer-service need and followed through to ensure the work was completed and client was updated each step along the way throughout the process.
SERVICE ADVISOR, Service King Nashville, Nashville, TN
●Served as the liaison between the customer and technician, ensuring the customer's needs were understood by the technician and the needed and recommended service/repairs were understood by the customer.
●Prepared repair damage reports in an accurate and precise manner.
●Educated the customer about the collision repair process, including insurance claims processing, payment procedures, and approximate repair time.
AUTO DAMAGE ADJUSTER, GEICO, Chicago, IL
●Identified and assessed related and unrelated (prior) auto damage and set clear expectations on timeline for repairs and outcome; Inspected vehicles and wrote estimates, documenting claim-related information and making decisions consistent with claims standards and applicable laws and regulations.
●Worked closely with body shops and others to negotiate repair pricing, controlling claims costs and expenses to the extent possible.
●Completed timely estimates, documenting updates; Stayed connected with customers, providing timely updates on repair process.
INSIDE SALES, G.W. Berkheimer Co., Lombard, IL
●Responsible for business development and sales growth within the Chicagoland area; Generated leads, advanced the sales process, and closed new business.
●Managed customer’s expectations and needs, developed customer relationships, solved customers’ problems, and grew the customer base; Acted as a trusted advisor to customers, influencing long-term strategic direction, while building and maintaining customer relationships to ensure the timely and effective renewal of existing customer agreements.
●Ensured the proper coding of all invoices and payables associated with assigned clients.
FIXED INCOME TRADER, Endeavor Trading, LLC, Chicago, IL
●Managed trading desk and traded securities during entire tenure; Supervised and directed activities of clerks to ensure that operational objectives were achieved.
●Led efforts in facilitating training programs and organizing procedural guidelines for operational support staff.
●Managed operations involved in the buying and selling of Government Securities.
●Performed research for trading activities in various countries.
EDUCATION
Vanderbilt University
Data Analytics Boot Camp
An intensive 24-week long boot camp. Skills learned consisted of Python, R, SQL, NoSQL, Pandas, Matplotlib, Tableau, scikit-learn, MySQL, PostgresSQL, MongoDB, Git, AWS, Flask, and Excel
DePaul University
Bachelor of Arts
Focus in Financial and Economic Studies
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