Customer Service Representative

Sandra Vargas Garcia

919-***-**** ***********@*****.*** Raleigh, NC

Summary

Friendly, outgoing guest service agent with 8 years of experience providing superior customer service. Skills

Bilingual(English/Spanish), Customer service, Fast Learner, Multi Tasking, Creative Problem Solver, Credit Card Processing, Staff Training, Time Management, Microsoft Office

Experience

Med-El Corporation Durham, NC

Bilingual Customer Account Representative 07/2020 - Present

-Serve as the primary contact for customers including patients/family members, medical providers (hospitals, implant centers, research centers) and professional (surgeons, audiologists, educators) contacts with regard to product needs.

-Accept special projects and assignments as business requires. Consult and be a resource for clients during the purchasing process. Provide routine troubleshooting assistance for MED-EL medical products.

-Provide routine troubleshooting assistance for MED-EL medical products Peoples Wealth Management Raleigh, NC

Executive Admin Assistant 02/2016 - 09/2019

● Executive Administrator to the owner

● Assisted with client paperwork

● Kept track of vendor logs and expenses

● Assigned tasks to other employees when needed

● Created Excel spreadsheets With maturity dates, renewals, etc.

● Created Wire sheets to track finances

Receptionist (2016 - 2017)

● Maintained the telephone and transferred calls when needed

● Greeted and signed in guests

● Prepared, logged, tracked and delivered mail to appropriate drop boxes

● Scheduled appointments and kept track of calendar

● Ordered and stocked administrative office supplies as needed Telecom Wireless Raleigh, NC

Sales Customer Service Representative 07/2014 - 01/2016

● Managed a wide variety of customer service and administrative tasks to resolve customer’s issues quickly and efficiently

● Routinely answered customer questions regarding merchandise and pricing

● Greeted customers when entering the store and assisted them with product needs and inquiries

● Built long-term customer relationships and advised customers on purchases and promotions.

● Maintained up-to-date knowledge of product and service changes

● Managed phone lines

● Kept track of store’s merchandise information for when anything needed to be restocked or reordered

● Assisted with cash drops at the end of each day

Education

Needham B. Broughton High School Raleigh, NC

High School Diploma 07/2014

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