Syed Fahim

adtkty@r.postjobfree.com

646-***-****

** ******* *** **** *****, 06512

BOROUGH OF MANHATTAN COMMUNITY

COLLEGE OF THE CITY UNIVERSITY OF

NEW YORK

New York, NY

BRONX CENTER FOR SCIENCE AND

MATHEMATICS

Bronx, NY

EDUCATION

Analyze Data

Customer Experience

Customer Success

Insightful

Marketing

Saas

Problem Solving

Technical Support

Technology planning

User training

Helpdesk administration

Network configuration

Approach, User training

Basic, Technical documentation

Benefits, Phone

Client

Customer satisfaction

Customer support

Data analysis

Documentation

Drivers

Email

Focus

Forms

ADDITIONAL SKILLS

CUSTOMER ENGINEER ADVOCATE

Everi Holdings Inc., Las Vegas, NV / Jun 2020 - Present CUSTOMER SUPPORT SPECIALIST

Best Buy, Whiteplains, NY / Nov 2018 - Oct 2020

FIELD SERVICE ENGINEER

Nautilus Hyosung, Houston, TX / Nov 2016 - Nov 2018 EXPERIENCE

Analyze data and drawing insightful recommendations for customers Develop an deep understanding of the customer's business

•

customer experience Run point on customer

escalations and pulling in executive resources as

needed

•

• A knack for building deep customer relationships Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.

•

Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market

characteristics, and cost and markup factors.

•

Worked with software development team on reported

errors and bugs on newly released software and

assisted in deployment of release fixes.

•

Oversaw change management efforts to support

implementation of critical initiatives driving technology, process and culture changes.

•

Provided primary customer support to internal and

external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Resolved

concerns with products or services to help with

retention and drive sales.Leveraged consultative

approach to gather customer details and technical

data.Maintained accurate and current customer

account data with manual forms processing and digital information updates.Collected vital information to support company and associates through interviews

and data analysis.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

•

Discussed and recommended service options with

customers and explained costs involved.Managed all on-site and off-site installation, repair, maintenance and test tasks.Followed safety procedures to avoid injuries in field.Installed new equipment and explained operation and routine maintenance protocols to

customers.Cleaned and lubricated parts to keep

equipment operating at peak performance.Reviewed

technical documentation to complete equipment

maintenance and repair.Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.Operated all hand tools and power

•

Hand tools

Help desk

Information

SSecurity

Linux

Windows

Network

Peak

Protocols

Reporting

Requirements analysis

Safety

Sales

Scripts

Technical Support

INTEGRATION TECHNICIAN

Tmobile, The Bronx, NY / Jun 2015 - Nov 2016

equipment according to company safety

procedures.Assessed operating conditions and

adjusted settings to maximize performance and

equipment longevity.

Serviced existing accounts on regular basis to maximize revenue.Proactively managed client correspondence

and recorded all tracking and communications.Wrote and maintained custom scripts to increase system

efficiency and performance time.Oversaw development and maintenance of organization computer systems

and intranet.Built and maintained network

infrastructure consisting of Windows, Linux and virtual products.Participated in all phases of system

development life cycle from requirements analysis

through system implementation.

•

Contact this candidate