Construction Laborer Customer Service

Oscar Lostanau

408-***-**** ***************@*****.*** Hollister, CA 95023

SUMMARY

Capable general labor experienced on construction projets. Skilled in operating and maintaining equipment to support job site needs. Physically strong and fit with good time management abilities and dexterity to support skilled work.

Hardworking and reliable construction professional with physical stamina and job knowledge to handle any site need. Completes manual jobs and operates different equipment. Experienced in framing, concrete work, site preparation and trenching. Dependable Delivery Man with track record of reliability and driven work ethic. Honest and ethical with superior communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations.

Deadline-oriented Courier offering well-developed skills in delivery, pickup and customer service. Pursuing position in busy organization where focus and dedication are highly sought. SKILLS

Standard operating procedures

understanding

Basic welding skills

Hand tool operations

Safety behaviors expertise

Forklift driving

Materials handling

Equipment maintenance

Recordkeeping abilities

Leadership

Basic math

Multitasking

Team management

Reliable and trustworthy

Fluent in Spanish

Decision-making

Friendly, positive attitude

Time management

Excellent sense of direction

Defensive driver training

Dependable and reliable

Local routes understanding

Responsible driver

Local Delivery

Defensive Driving

Exceptional written and verbal

communication skills

Time management skills

Perfect attendance record

Customer Service

EXPERIENCE

Construction Laborer, Oldcastle Precast, April 2017-July 2020 Morgan Hill, CA

Organized and maintained tools and equipment to enhance work efficiency. Signaled equipment operators to help align machinery movements and smoothly transfer materials.

Measured and marked openings and distances to prepare sites for concrete work. Set up tools and inspect equipment to maintain worksite efficiency. Advised officials regarding traffic-control measures to protect work site integrity, crew safety, and general public welfare.

Assisted distribution of tools, materials and equipment to skilled workers. Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.

Supported worker safety by using lock out-tag out procedures on equipment prior to service work.

Met company and OSHA safety guidelines for work site operations to minimize worker risk. Maintained clean, safe working environment by removing waste from job site prior to shift completion.

Delivery Driver, Google express, August 2016-March 2017 San Jose, CA

Delivered rush merchandise on tight schedules to meet customer targets. Notified customers of delays, decreasing calls to support. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Positioned blocks and ties around items to secure cargo during transit. Operated delivery vehicles 5 days per week, averaging 700 miles on road and 200 customers served.

Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.

Located and selected merchandise to verify against delivery sheet specifications. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Answered customer questions regarding shipments.

Resolved customer complaints and adjusted orders.

Delivery Courier, Amazon, January 2016-March 2016

San Jose, CA

Communicated effectively with dispatch regarding delivery progress and route detours. Answered customer questions regarding products and resolved issues with order accuracy and quality.

Inspected and monitored delivery vehicle and performed basic maintenance. Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.

Used strong time management skills to coordinate parcels for prompt delivery. Alerted customers regarding weather-related delays to pickup or delivery. Delivery Specialist, Orizaba icrecream, January 2012-December 2015 Salinas, CA

Remained calm and pleasant with customers at all times, even during tense situations. Cleaned and checked over vehicle after completion of all daily deliveries. Observed road rules, weather and road conditions and other factors to maintain safe driving record.

Promoted exemplary service to customers by keeping deliveries on time and undamaged. Obtained receipts or signatures for delivered goods, collecting payment for services when required.

Created delivery routes based on destinations and timelines to maintain efficiency. Inspected and monitored delivery vehicle and performed basic maintenance. Communicated effectively with dispatch regarding delivery progress and route detours. Maintained accurate inventory of products and materials using Microsoft excel. Answered customer questions regarding products and resolved issues with order accuracy and quality.

Delivered items to customers and presented invoices for payments. Obtained signatures needed to complete and process all paperwork efficiently. Contacted customers prior to delivery to coordinate delivery times. EDUCATION AND TRAINING

High School Diploma

San Benito High School, Hollister CA August 2008

Some College (No Degree)

Business Administration, Evergreen Valley College, San Jose CA

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